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Presales Technologist II

Presales Technologist II

UKG

4 - 7 years

6 - 9 Lacs

Noida

Posted:1 day ago| Platform:

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Skills Required

cloud deployment hybrid cloud saas service delivery cloud computing task management kubernetes python information technology microsoft azure sales ansible docker salesforce zendesk servicenow git gcp devops linux jenkins iaas aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

UKG is seeking a PreSales Technologist. This position is responsible for managing and supporting the technical aspects of tenant environments for the sales channel. This role involves coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. The optimal candidate has experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies. A high level of interest in technology, enterprise software, and HCM technology space along with extensive knowledge in cloud-based software and service delivery models is expected.

Essential Duties and Responsibilities:

Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations
Design, plan, and execute on new strategies involving current SaaS deployment procedures
Assist in transitioning legacy solutions to GCP
Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation
Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness

Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc.
Drive process and product improvement to augment and accelerate tenant delivery
Acquire, maintain, and expand knowledge on all aspects of UKG products and services
Collaborate with internal PEI teams to standardize Product delivery
Engage with Partner and Presales Enablement teams to ensure seamless transition to end users

Desired Qualifications/Skills:

BA/BS in Computer Science, Information Technology, or a related field or commensurate experience.
Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments
Technical proficiency in cloud computing and multi-tenant SaaS environments
Flexibility to work across different time zones to support a global organization
Strong analysis, task management, and time management skills
Self-motivated, self-starter with the ability to work autonomously
Excellent consulting, organizational and problem-solving skills
Ability to balance multiple project and priorities
Familiarity with SSO, MFA, and security principals as they apply to SaaS Enterprise Applications
Self-motivated while possessing a strong work ethic and ability to work well independently

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UKG

Human Resources Software

Lowell

6,000+ Employees

757 Jobs

Key People

Chris Todd

CEO
Patricia K. Folkes

Chief People Officer
David D. Munn

Chief Financial Officer
Amy P. Ritchie

Chief Marketing Officer

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Presales Technologist II