Presales Technologist II

As a PreSales Technologist at UKG, your role involves managing and supporting the technical aspects of tenant environments for the sales channel. You will be responsible for coordinating with various teams to ensure seamless tenant provisioning, maintenance, and support. The ideal candidate for this position will have a strong technical background, excellent problem-solving skills, keen attention to detail, and the ability to work collaboratively with internal and external stakeholders. If you have experience working in a technical sales support role involving SaaS deployments, particularly UKG Pro or Pro WFM deployment strategies, this role is perfect for you. Your interest in technology, enterprise software, and HCM technology space, along with extensive knowledge in cloud-based software and service delivery models, will be highly valued. Key Responsibilities: - Manage the provisioning, tracking, and maintenance of SaaS tenant environments for global operations. - Design, plan, and execute new strategies involving current SaaS deployment procedures. - Assist in transitioning legacy solutions to GCP. - Triage and escalate Tenant and/or Product issues effectively to ensure timely remediation. - Coordinate with the Tenant Management Office (TMO) and CES to ensure successful environmental stability and preparedness. - Ensure meticulous tracking of Tenant Details and Activity via Zendesk, Service Now, Salesforce, etc. - Drive process and product improvement to augment and accelerate tenant delivery. - Acquire, maintain, and expand knowledge on all aspects of UKG products and services. - Collaborate with internal PEI teams to standardize Product delivery. - Engage with Partner and Presales Enablement teams to ensure seamless transition to end users. Qualifications Required: - BA/BS in Computer Science, Information Technology, or a related field or commensurate experience. - Extensive experience with SaaS delivery models, private and public and hybrid cloud deployments. - Technical proficiency in cloud computing and multi-tenant SaaS environments. - Flexibility to work across different time zones to support a global organization. - Strong analysis, task management, and time management skills. - Self-motivated, self-starter with the ability to work autonomously. - Excellent consulting, organizational, and problem-solving skills. - Ability to balance multiple projects and priorities. - Familiarity with SSO, MFA, and security principles as they apply to SaaS Enterprise Applications. - Self-motivated while possessing a strong work ethic and ability to work well independently.,