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1 - 2 years

2 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Job Title:

Patient Relations Executive (PRE)

Department/Division:

Hospital Administration, Floor

Job content:

Assist in rendering quality hospital services to patients and their attendants.

Duties:

  • Coordinating patients laboratory and radiology investigations and obtaining reports.
  • Counseling patients, accompanying insured and corporate patients for approvals and billing.
  • Resolving patients queries in coordination with other departments.
  • Coordinating for room rounds, getting the feedback form filled up by patients at the time of discharge.
  • Ensuring timely and appropriate discharge of the patients; ensuring all clearances are obtained for any procedure/surgery of the patient before time.
  • Required knowledge:

    The candidate should have relevant exposure to basic administration, as well as knowledge of the organization s policies and procedures.

    Required skills:

    Good communication and interpersonal skills are essential for this role; the candidate should be computer literate.

    Education,

    experience

    and

    formal

    training:

    Intermediate or graduate. Freshers will also be considered.

    Role complexity:

    The role requires close interaction with patients and attendants and coordination with other departments.

    Interpersonal skills:

    The candidate will need to interact with patients and resolve their queries. Good communication and interpersonal skills desirable.

    Supervisory skills:

    Limited supervisory skills as the job mainly entails coordination for patient services.

    Independent judgment:

    Established procedures and policies govern most of the work. Therefore, less opportunity to exercise independent judgment or initiative.

    Leadership responsibilities:

    Limited leadership responsibility in this role.

    Impact

    and

    consequences

    of

    errors:

    Errors can lead to patient dissatisfaction and financial loss and, hence, should be avoided.

    Working conditions:

    The role can sometimes be stressful; hence, alertness is required. Good communication, good planning and coordinating skills are expected.

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