PPSM Associate Manager

About The Role

Skill required: NA - Client Meetings

Designation: PPSM Associate Manager

Qualifications:Bachelor of Arts

Years of Experience:10 to 14 years
Language - Ability:English(Domestic) - Advanced
About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com

What would you do The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming thats me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (includes stakeholder feedback, spend/roi, productivity, etc.)Report on team spend and cost recovery to demonstrate good stewardship over company resources.Ensure the team structure, capabilities, and roles support the KPIs, site visit strategy and team development/success.The ability to effectively plan, conduct, and communicate in client meetings, demonstrating strong interpersonal, communication, and relationship building skills to understand client needs, address concerns, and contribute to successful collaboration.

What are we looking for Trained(T) - Attended a training course on this skill and/or has had brief exposure to this skill.

Uses basic terminology in regard to the skill.

Recognizes and/or articulates basic concepts, facts, methods, techniques in day-to-day work experiences.Experienced (E) - Moderate exposure to this skill and related work experiences.

Can assist other team members with questions and problems related to this skill - Applies skill (at basic level to work situations, with some guidance.Skilled(S) - Extensive exposure to this skill and related work experiences.

Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.

May train and/or direct the work of others in application of skill.Expert(X) - Regarded as a center wide resource on this skill.

Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.

Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.Knowledge/Skills Requirements:Working with Microsoft productsExcellent US, British or Australian business writingCommunication, written, verbal and presentation Organization skills Project and program managementSharePoint organization and useInfrastructure/ BP Service offeringsInfluenceIssue escalation and resolutionRelationship sellingService delivery organizationProblem solvingCritical thinkingLogistics management, i.e. transportation, accommodation, meals, entertainment, meetingRemain calm and clearheaded under pressure
Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visitsDrive the overall client visit experience and ensure compliance by all the site visit coordinators.Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exceptionUse SLFD and SWB to track requests and ongoing activities to provide periodic management updatesOversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if anyRun the PMO to report overall teams performance and to maintain logistical data in a central locationApprove Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimumDrive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet appsHave meaningful conversations with the direct reports and seek periodic feedback for own performanceEngage with key stakeholders to ensure seamless conduct of the visit management function globallyDive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose
Qualification
Bachelor of Arts