PPSM Associate Manager

 About The Role  

Skill required: NA - Client Meetings

Designation: PPSM Associate Manager

Qualifications:Bachelor of Arts

Years of Experience:10 to 14 years

What would you do? The Global Site Visit Lead drives the overall site visit strategy globally and oversees the smooth functioning of the Client Visit Management activities across geographies. S/he keeps a watchful eye on the program budget/Recoveries and also approves/ ratifies any exception/ waiver requests in consensus with the relevant Solution Innovation MDs & delivery Leadership. S/he may get involved in certain high profile or complex visits where the stakeholders are critical or the deal size is very large in terms of TCV. S/he is also responsible for bringing more centers under the ambit of the Global Site Visits ProgramCollaborates with Solution Innovation leadership (assuming thats me) to ensure Site visit strategy is optimized (and evolving as needed) for account health and growth and sales effectiveness.Establish, gather, and ensure achievement of KPIs for the team (

What are we looking for? Work ExperiencePreferred 12 - 14+ years of sales and/or BPO delivery experience in Finance & Accounting, Supply Chain, Procurement, Health or PharmaceuticalsDemonstrated experience in:?coordinating multiple logistical criteria simultaneously?planning and managing multiple projects ?building creative and effective sales presentations?communicating effectively with leadership as well as clients teams and clients?working with Microsoft products?building strong, trusted relationships?negotiating to a win/win?creative problem solving approachesWorking with Microsoft productsExcellent US, British or Australian business writingCommunication, written, verbal and presentation Organization skills Project and program managementSharePoint organization and useInfrastructure/ BP Service offeringsInfluenceIssue escalation and resolutionRelationship sellingService delivery organizationProblem solvingCritical thinkingLogistics management, i.e. transportation, accommodation, meals, entertainment, meetingRemain calm and clearheaded under pressure

Roles and Responsibilities: Ensure end to end logistics for internal and external visitors is being taken care of during client visitsDrive the overall client visit experience and ensure compliance by all the site visit coordinators.Ensure that prep calls, dry runs and dress rehearsals are scheduled for all visits, without exceptionUse SLFD and SWB to track requests and ongoing activities to provide periodic management updatesOversee provision of a Welcome Package to client teams for use with prospective clients Guide the team to resolve real-time logistical issues and handle escalations, if anyRun the PMO to report overall teams performance and to maintain logistical data in a central locationApprove Procurement Invoices on ARIBA Foster team building activities and manage attrition to a minimumDrive periodic calls with the global team to cascade information and share best practices Adopt and drive opportunities to digitize the client visit experience through use of mobile/ tablet appsHave meaningful conversations with the direct reports and seek periodic feedback for own performanceEngage with key stakeholders to ensure seamless conduct of the visit management function globallyDive Strategic thinking on visit agenda working with delivery center leadership and ensure visit agenda meets the visit purpose
 Qualification 
Bachelor of Arts