Job
Description
JOB TITTLE-PMS and L&D Specialist LOCATION -Kolkata Performance Management and L&D.. This position will provide Human Resources support services to onshore employees with a high level of effectiveness, efficiency, and a focus on customer service. The specialist will perform drive the delivery of Performance Management and Learning & Development (L&D) processes for our UK and US client portfolios. Knowledge & Experience Working Experience of 2-4 years for US,UK, Europe geographies Strong knowledge of Oracle HCM (mandatory), Workday, LnD tools Administer transactional set of activities for performance management lifecycle gal setting, follow ups, mid-year and end year appraisals Administer transactional set of activities related to LnD inclusive of tracking, monitoring, follow up of new and existing course modules Coordinate and administer learning and development programs, including training needs analysis, scheduling, logistics, and feedback collection. Assist in tracking learning metrics, generating reports, and supporting compliance requirements. Liaise with onshore HR partners and business stakeholders to ensure alignment with UK and US- specific employment regulations and performance practices. Maintain accurate records in HR systems (e.g., LMS, HCM tools). Ensure service level agreements (SLAs) and quality metrics are consistently met. Participate in HR audits, data validations, and process improvement initiatives. Formal Education & Certification Bachelor / Masters degree in any discipline Basic computer knowledge required (MS- Office Applications) Proven ability to adapt to new tools by applying logical approach Skill Set HRO Experience in US,UK, Europe geographies Strong knowledge of Oracle HCM (mandatory), Workday Ability to Work on a Deadline and handle pressure Strong email and voice communication skills Strong communication, problem solving and resolution skills. Must be able to multi-task, maintain confidentiality, work independently, and have good organizational skills. Must have good experience and exposure in direct or telephonic communication with onshore clients Working Conditions Occasional extended work hours to meet deadlines. Ability to work 24*7 shift timings. Ability to deliver effective training sessions.
