Zonal Marketing Lead/Manager Job Summary: Zonal Marketing Lead/Manager handling end-to-end marketing responsibility of all offline channels. Manages an external team of agencies, merchandisers, and vendors. Coordinates with Central Marketing team / VM Manager / Marcom Manager / Branch Sales team etc. and deliver visibility objectives. Develop and execute comprehensive retail marketing strategies to drive store traffic and sales Plan and implement BTL activations to drive awareness and consideration Drive partnership with local businesses of similar stature to drive footfalls Collaborate with central marketing and branch to identify key locations for OOH and implement monitoring systems Collaborate with cross-functional teams to create compelling in-store promotions, displays, and campaigns Manage the creation of marketing collateral, including signage, displays, and promotional materials Analyse sales data and customer insights to optimize marketing strategies and improve campaign performance Collaborate with retail teams to ensure brand consistency and enhance the overall customer experience Monitor and report on the effectiveness of marketing campaigns, providing insights and recommendations for improvement Stay informed about retail industry trends, emerging technologies, and best practices in marketing Desired Candidate Profile Experience in Point of Sale material specification/production process and execution at Retail. Experience in retail development with operational execution responsibilities. Driven Visual Merchandising for Retail stores. Proven expertise in driving operational efficiencies. Requires strong networking skills. Strong collaborative and operational skills backed with good understanding of marketing functions and vendor management. Ability to multi task, adapt to market dynamics, strong team player High human interface with Offline marketing, sales, vendor teams. Relevant experience of 6+ years in BTL agencies/companies. Should be able to speak Local language, English and Hindi Qualification: Graduate / PG / MBA
The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements. 1. Branch Operations Planning & Management Ensure timely showroom opening and readiness. Supervise cash/credit/debit transactions and stock verification. Conduct daily morning meetings to review targets. Monitor branch functioning in line with SOPs and security protocols. Maintain showroom ambience and upkeep. KPI: Adherence to budget, SOP compliance, achievement of branch sales targets. 2. Reporting & Documentation Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock). Review stock replenishment reports and recommend orders. Ensure accurate maintenance of accounts, vouchers, and registers. KPI: Timely and accurate submission of reports. 3. Customer Experience Management Ensure an exceptional customer experience throughout the sales process. Build strong relationships with high-value customers. Handle complaints, escalations, and ensure quick resolution. Collect and share customer feedback with the Production/Design team. KPI: High customer satisfaction ratings, reduced turnaround time in complaint resolution. 4. Inventory Management Maintain optimum stock levels across product categories. Conduct physical stock verification and old gold management. Liaise with production and purchase teams for replenishment. Track custom orders and ensure timely delivery. KPI: Optimum stock levels, zero lapses in gold/repairs/custom orders. 5. Branch Marketing, Advertising & Promotions Study competitor promotions and suggest new strategies. Plan and execute local marketing campaigns during festivals/events. Promote and achieve Gold Tree scheme targets. Represent Bhima at customer/community functions. KPI: Timely execution of marketing activities, achievement of Gold Tree scheme targets. 6. Team Management Communicate monthly targets and motivate the team. Monitor staff grooming, punctuality, and discipline. Provide training on product knowledge and customer service. Conduct regular performance reviews and ensure retention. KPI: Employee retention and engagement, enhanced customer handling and product knowledge.
Job Summary Responsible for managing all HR functions including recruitment, employee relations, training, performance management, compliance, and employee engagement to support smooth operations across Bhima Gold branches. Key Responsibilities Talent Acquisition & Onboarding: Recruit, hire, and induct staff for showrooms and support functions. Employee Relations: Address grievances, maintain discipline, and foster positive employee relations. Training & Development: Conduct training on product knowledge, service standards, compliance, and leadership. Performance Management: Implement KRAs/KPIs, appraisals, and succession planning. Compliance: Ensure statutory compliance (PF, ESI, Shops & Establishments Act, POSH). Payroll & Benefits: Support payroll processing, manage incentives, and resolve employee queries. HR Strategy: Drive employee engagement, retention, and workplace culture initiatives. KPIs Reduced attrition and improved employee satisfaction. Timely recruitment and on boarding. Training coverage and performance improvement. Zero compliance issues. Accurate payroll and benefits management.
Role & responsibilities 1. University Engagement: - Identify potential partner universities for collaboration based on our academic program objectives. - Establish and maintain relationships with key stakeholders at target universities, including academic administrators and decision-makers. 2. Program Presentation and Approval: - Develop compelling presentations outlining the benefits and uniqueness of our academic programs. - Conduct meetings with university officials to present our programs, addressing inquiries and concerns effectively. - Facilitate discussions to gain approval for the inclusion of our courses within the university curriculum. 3. Relationship Building: - Nurture relationships with university contacts through regular communication and follow-ups. - Collaborate with university representatives to address any specific requirements or modifications needed for program integration. 4. Regulatory Compliance: - Stay informed about relevant accreditation and regulatory requirements to ensure our programs meet the standards of partner universities. 5. Reporting and Documentation: - Maintain detailed records of communication, presentations, and approvals obtained from each university. - Provide regular reports to internal stakeholders on the progress of program approval initiatives. 6. Travel: - Travel to various universities to conduct in-person presentations and negotiations. - Represent our institution at conferences, seminars, and networking events to identify potential partnership opportunities. 7. Teaching: - Curriculum Design : Academicians design and develop course content, including lectures, assignments, and examinations. -Classroom Instruction : They deliver lectures, facilitate discussions, and engage students in various educational activities. -Student Assessment : Academicians evaluate student performance through exams, projects, and other assessment methods. -Feedback: Providing constructive feedback to students on their academic work and progress is a crucial part of teaching. Preferred candidate profile
Role & responsibilities * Check previous day transaction before start of the day * Tally the end of day cash book and verify it with the branch manager * Checking Bills, order forms, scheme enrolment * Tally stock, cash and petty cash of the branch * Cross verify data in Magna and Vrudhi and verify the ledger * Verify stock clearance and stock verification in magna * Work along with the cash and billing department for reconciliation of accounts * Manage showroom related payable such as electricity, telephone, internet and newspaper bill * Branch reconciliation of the previous day transaction * Liaison with banks and manage the branch related bank transactions/activities * Manage the branch payable to other vendors for activities like maintenance * Document and maintain all the receipts and invoices of all the branch transactions * Prepare GST reports and submit to the corporate office * Send daily/weekly/monthly account summary and updates to the corporate office * Coordinate with the corporate office for error in billing/software for rectification Preferred candidate profile
Role & responsibilities Project Planning & Execution: Plan and manage end-to-end fit-out, renovation or expansion projects within the jewellery office premises. Review architectural drawings and BOQs for accuracy and feasibility. Prepare work schedules, monitor progress, and ensure timely completion. BOQ & Material Management: Review and verify Bills of Quantities in collaboration with architects/contractors. Coordinate procurement and usage of materialsinteriors, electrical, HVAC, lighting, safety, etc. Approve quality of materials and finishes in line with brand aesthetics. Vendor & Contractor Coordination: Liaise with contractors, interior designers, engineers, and consultants. Ensure vendor compliance with project timelines, quality, and safety standards. Conduct regular site visits and track execution progress. Fit-Out & Facility Detailing: Ensure all furniture, fittings, MEP (mechanical, electrical, plumbing), and IT/AV installations are aligned to design. Work closely with internal departments to ensure functional needs are met (e.g., showroom areas, secure zones, lighting). Compliance & Quality: Ensure adherence to local building codes, fire safety, and facility compliance. Conduct quality checks and resolve execution issues on-site. Reporting & Documentation: Maintain project documentation, snag lists, cost tracking, and handover reports. Report regularly to senior management on project status, delays, or risks.
Job Description Position Overview The Sales Assistant plays a vital role in delivering an exceptional customer experience, driving sales, and representing the brand with professionalism and integrity. In the jewellery industry, this role demands strong product knowledge, high attention to detail, and the ability to build trust with customers seeking valuable and often emotional purchases. Key Responsibilities 1. Customer Service & Sales Greet customers warmly and understand their needs through active listening. Demonstrate and explain product features, craftsmanship, purity, weight, designs, and pricing. Recommend products that match customer preferences, occasions, and budgets. Assist customers in comparing options and making informed purchase decisions. Cross-sell and upsell complementary items such as rings, bangles, chains, and diamond accessories. Handle customer objections professionally and close sales effectively. 2. Product & Inventory Handling Ensure proper display of gold, diamond, silver, and gemstone jewellery as per visual merchandising standards. Maintain accurate knowledge of purity (22K/24K), hallmarking, diamond quality parameters (4Cs), gemstone properties , and pricing logic. Handle jewellery pieces carefully to avoid damage, loss, or misplacement. Support stock counting, tagging, barcoding, and maintaining updated inventory records. Coordinate with the store manager for replenishment needs. 3. Billing & Documentation Support the cashier in preparing accurate bills, including making charges, wastage, discounts, GST, and offers. Assist in generating certification documents for diamonds and gemstones. Ensure accurate completion of KYC documentation for gold purchase/exchange transactions. 4. Customer Relationship Management Build long-term relationships with customers by offering personalised service. Collect and update customer data in CRM systems. Follow up with potential and existing customers during festivals, anniversaries, and special promotions. Address customer concerns and escalate issues when required. 5. Store Upkeep Maintain cleanliness, organisation, and hygiene of the sales counters, showcases, and store environment. Ensure proper lighting, arrangement of displays, and security protocols. Refill display counters at opening and secure jewellery properly at closing. Skills & Competencies Required Excellent communication and interpersonal skills. Strong customer handling and persuasion skills. High attention to detail and a sense of responsibility (as the job involves handling valuables). Good product knowledgepurity, diamond grading, trends, and craftsmanship. Basic computer skills for billing, CRM, and stock management. Polished grooming and professional appearance. Qualifications & Experience Minimum 13 years of experience in retail, preferably in jewellery, fashion, or luxury goods. Higher Secondary or graduate-level education preferred. Training in jewellery sales, diamond basics, or customer service is an added advantage. Work Environment Retail showroom environment with customer-facing responsibilities. Requires long hours of standing, especially during weekends and festive seasons. High-paced environment with peak demand during festivals, wedding seasons, and promotional events. Key Performance Indicators (KPIs) Monthly sales achievement. Customer satisfaction & repeat business. Conversion ratio (walk-ins to sales). Accuracy in inventory handling and documentation. Product knowledge proficiency Preferred candidate profile Monthly sales achievement. Customer satisfaction & repeat business. Conversion ratio (walk-ins to sales). Accuracy in inventory handling and documentation. Product knowledge proficiency.
Role & responsibilities The Trainer- Jewelry Industry is responsible for designing, delivering and evaluating training programs for both retail store sales teams and corporate staff. This role ensures that all employees- frontline and office-based- possess strong product knowledge, professional skills, operational understanding and a consistent appreciation of the brands standards. The trainer plays a key role in elevating customer experience, improving business performance and strengthening organizational capability across all functions. 1. Training Design & Delivery Develop and deliver training programs for retail and corporate employees including on boarding and ongoing capability-building sessions. Facilitate learning modules on product knowledge (diamonds, gemstones, metals, certifications), soft skills, sales techniques, customer experience and professional/functional skills. Conduct classroom, on-the-floor and virtual training sessions across locations. 2. Retail-Specific Training Train store staff on brand presentation, luxury service standards, customer engagement, CRM usage, after-sales processes and store SOPs. Conduct role-plays, simulations and coaching sessions to improve selling skills and conversion. Support store managers with capability-building interventions and performance improvement plans. 3. Corporate-Specific Training Deliver functional, process-based and behavioural training for departments such as Production, operations, marketing, customer support etc. Facilitate programs on communication, leadership basics, problem solving, cross-functional collaboration. Support new hire induction with organization overview, jewellery basics and role-specific learning modules. 4. Training Content & Curriculum Development Create structured learning paths, manuals, digital modules, SOPs and assessments. Work with subject-matter experts of various relevant departments to ensure accuracy and relevance. Maintain and upgrade training content based on product launches, process changes and business needs. 5. Performance Support & Coaching Conduct on-the-job coaching for store teams and competency development sessions for corporate teams. Identify skill and knowledge gaps through observations, feedback and performance reports. Recommend targeted training interventions to improve KPIs such as sales conversion, customer satisfaction, accuracy and productivity. 6. Compliance, Standards & Quality Train employees on jewelry certification standards, hallmarking, ethical sourcing practices and internal compliance policies. Ensure consistent application of brand values, operational guidelines and quality norms across all locations. 7. Reporting & Evaluation Track attendance, learning outcomes and the impact of training programs on business and service metrics. Prepare monthly/quarterly training reports for leadership. Gather feedback and continually improve training effectiveness. Preferred candidate profile Post Graduate- Certification from GIA/IGI or knowledge of Gemology preferred. 57 years of experience in retail or corporate training, ideally in the jewelry or luxury sector. Strong facilitation, communication and presentation skills. Ability to create engaging learning content (manuals, videos, e-learning). Comfortable with blended learning formats and LMS platforms. Strong knowledge of jewelry materials, craftsmanship and industry standards. Ability to travel to retail stores or other business locations as required.
Role & responsibilities Responsible for the driving vehicle to places on the direction of the branch manager and ensure adherence to driving SOPs and vehicle maintenance . * Drive company car to places as directed by the senior staffs at branch * Required to ride 2 wheeler vehicles on requirement * Must pick up and drop Bhima customer from/to Bhima store from/to the customer place * Follow procedures to ensure the customer has a good and comfortable ride * Help customer with their luggage or handbags * Must be aware of the roadmap of the nearby and prominent places and landmarks * Must drive carefully following all the traffic rules * Must carry all required documents required while driving * Maintain the receipts of refuelling the vehicle * Ensure the log book is maintained as per Branch protocol * Ensure the vehicle is in good condition at all times * Regular wash the vehicle and also ensure it is cleaned inside * Keep a track on renewal of licences, insurance or other documents and intimate managers prior to the due date * Coordinate with service station for regular vehicle maintenance and ensure it is done on the scheduled time * Take precautionary measure and care to avoid sudden breakdown of vehicles
Role & responsibilities Counter Set-up, Display and Product care Executes the movement of items in locker during opening & closing of showroom * Ensure usage of relevant props for section wise display without compromising the security of items Perform regular cleaning of display section Make display spaces attractive and the trays well positioned throughout the day Execute Visual Merchandising protocols as per Occasions & Promotions * Report on the working condition of the equipment/ infrastructure Sales & Gold Tree Scheme Achieve assigned sales target through focused sell on Products, Cross-sell and upsell Assist other staffs during sales Conduct timely Tele-Calling (For occasions, promotions, wishes, marketing activities, exhibition etc.) Verify and collect old gold based on value calculation Coordinate with respective for collection of monthly scheme payments Handle advance booking by understanding customer context and requirement Customer Handling Welcome customers and understand their requirement Become an ambassador of Bhima, offering positive customer experience during the sales process Adhere to Bhima grooming standards Understand the customer preference and offer to show items accordingly Provide adequate assistance and information to customers on product features Confirm a tentative delivery time to customer and ensure regular updates on status *Ensure that each customer writes their review and feedback Stock Monitoring and Product Knowledge Partake in physical stock taking during both Opening & Closing time and ensure its all tallied with actual stock Replace damaged tags on time Check stock daily and list out the item-wise excess/shortage of stock and communicates to the Manager Constantly learn & update about Jewellery items - Products; Pricing; Process * Check stock requirement and share stock requirement with Supervisor Reporting and Documentation Reporting to Managers about day-to-day activities. Report stock requirements Report immediately no purchase customers to Manager Introduce managers to customers/HNI.
Role & responsibilities Welcome visitors, answer calls, and manage front desk activities efficiently. Maintain records of appointments, messages, and visitor logs. Assist with inquiries while ensuring a professional and friendly demeanor.