Sales Executive

Role & responsibilities

Counter Set-up, Display and Product care

• Executes the movement of items in locker during opening & closing of showroom

* Ensure usage of relevant props for section wise display without compromising the security of items

• Perform regular cleaning of display section
• Make display spaces attractive and the trays well positioned throughout the day
• Execute Visual Merchandising protocols as per Occasions & Promotions

Sales & Gold Tree Scheme

• Achieve assigned sales target through focused sell on Products, Cross-sell and upsell
• Assist other staffs during sales
• Conduct timely Tele-Calling (For occasions, promotions, wishes, marketing activities, exhibition etc.)
• Verify and collect old gold based on value calculation
• Coordinate with respective for collection of monthly scheme payments
• Handle advance booking by understanding customer context and requirement

Customer Handling

• Welcome customers and understand their requirement
• Become an ambassador of Bhima, offering positive customer experience during the sales process
• Adhere to Bhima grooming standards
• Understand the customer preference and offer to show items accordingly
• Provide adequate assistance and information to customers on product features
• Confirm a tentative delivery time to customer and ensure regular updates on status

Stock Monitoring and Product Knowledge

• Partake in physical stock taking during both Opening & Closing time and ensure its all tallied with actual stock
• Replace damaged tags on time
• Check stock daily and list out the item-wise excess/shortage of stock and communicates to the Manager
• Constantly learn & update about Jewellery items - Products; Pricing; Process

Reporting and Documentation

• Reporting to Managers about day-to-day activities.
• Report stock requirements
• Report immediately no purchase customers to Manager
• Introduce managers to customers/HNI.