Branch Manager

The Branch Manager is responsible for the efficient management of day-to-day branch operations, ensuring achievement of branch sales targets and delivering a consistent customer experience. The role also involves overseeing inventory, team management, customer service excellence, and promotional initiatives while adhering to company standards and compliance requirements.

1. Branch Operations Planning & Management

• Ensure timely showroom opening and readiness.
• Supervise cash/credit/debit transactions and stock verification.
• Conduct daily morning meetings to review targets.
• Monitor branch functioning in line with SOPs and security protocols.
• Maintain showroom ambience and upkeep.
• KPI: Adherence to budget, SOP compliance, achievement of branch sales targets.

2. Reporting & Documentation

• Submit daily, weekly, and monthly reports (sales, accounts, reconciliation, stock).
• Review stock replenishment reports and recommend orders.
• Ensure accurate maintenance of accounts, vouchers, and registers.
• KPI: Timely and accurate submission of reports.

3. Customer Experience Management

• Ensure an exceptional customer experience throughout the sales process.
• Build strong relationships with high-value customers.
• Handle complaints, escalations, and ensure quick resolution.
• Collect and share customer feedback with the Production/Design team.
• KPI: High customer satisfaction ratings, reduced turnaround time in complaint resolution.

4. Inventory Management

• Maintain optimum stock levels across product categories.
• Conduct physical stock verification and old gold management.
• Liaise with production and purchase teams for replenishment.
• Track custom orders and ensure timely delivery.
• KPI: Optimum stock levels, zero lapses in gold/repairs/custom orders.

5. Branch Marketing, Advertising & Promotions

• Study competitor promotions and suggest new strategies.
• Plan and execute local marketing campaigns during festivals/events.
• Promote and achieve Gold Tree scheme targets.
• Represent Bhima at customer/community functions.
• KPI: Timely execution of marketing activities, achievement of Gold Tree scheme targets.

6. Team Management

• Communicate monthly targets and motivate the team.
• Monitor staff grooming, punctuality, and discipline.
• Provide training on product knowledge and customer service.
• Conduct regular performance reviews and ensure retention.
• KPI: Employee retention and engagement, enhanced customer handling and product knowledge.