Permanent Remote || Analyst-International Voice Process (US Shift)

Adecco India

1 - 6 years

4 - 5 Lacs

bengaluru

Posted:12 hours ago| Platform:

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Skills Required

excellent communication in english international voice us voice process international voice process us process us calling customer support customer service hoi international process voice support international calling

Work Mode

Remote

Job Type

Full Time

Job Description

Industry-US Mortgage

Days-5days

Shift-Night shift

Mode-WFH

Mode of Interview-Virtual

Skill-Excellent written and oral communications skills

Qualification & Experience:

Educational qualification and years of experience required in any specific domain/skill for the role:

Basic Degree completion (15 years of education).
Completed minimum of 6 Months in US Mortgage Voice Process
Good exposure to MS office Excel
Not on performance improvement plan / Counselling in last 6 months
Should be willing to work in nightshift

Job Roles and Responsibilities:

Answering or making calls to borrowers & employers
Responding efficiently and accurately to employers and client
Obtain the information and document it in a client system.
Meet TAT and Quality matrix
Handle escalations, investigate and eliminate root causes and handle reporting requests to support decision making.
Support Managers in critical decisions making in the process which can be valuable in improving efficiency or quality.
Lead by Example. Ensure working environment is stable and people feel motivated to participate and involved.

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