Performance & Business Management Manager, VP

Join our digital revolution in NatWest Digital XIn everything we do, we work to one aim. To make digital experiences which are effortless and secure.So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in India and as such all normal working days must be carried out in India.Join us as a Performance & Business Management Manager

• Take on a role with great career development potential and hone your business management expertise as you work with business leaders
• You'll be supporting the leadership team to deliver our business strategy and make sure that the operating rhythm is defined and managed effectively
• Join a team with a collaborative ethos and a commitment to innovation and professional development
  

What you'll do
In this role, you'll be supporting the leadership team to plan ahead and deliver our business strategy in line with our long-term goals. You'll also be overseeing and implementing Natwest Markets wide, divisional and business activities, and engagement agendas such as pay, leadership team operating rhythms and the creation of papers and executive reporting of Internal & External Service Management for Natwest Markets.Your responsibilities will include:

• Driving and implementing processes aligned to bank-wide policy and business frameworks
• Making sure activities related to Internal & External Service Management for Natwest Markets aligned to the broader bank-wide strategic agenda
• Working in partnership with areas across the bank in the planning and management of business support activities, projects and processes
• People planning, including capability, engagement and communications
• Reviewing relevant MI and providing analysis of data
• Support seamless reporting to Natwest Markets Outsourcing & Governance committee and other senior forums.
  

The skills you'll need
We're looking for someone with Internal & External Service Management experience of working in a leadership support or business management role. You'll additionally need a broad knowledge of the customer business and how it interacts with the rest of our business. Demonstrated experience in Supply Chain Management and Third Party Risk Management is highly desirable and will be considered a key differentiator for candidates applying to this roleWe'll also look to you to demonstrate:

• Experience of working on multiple business initiatives
• Strong analytical skills and the ability to use information to develop creative solutions that bring tangible value
• Strong problem-solving skills