Performance Audit & Excellence (Aviation Background)

Position : Assistant Manager – Performance Audit & Operational Excellence Location : Gurugram Job type: Full-time Aviation experience is mandatory Experience : 3–4years Role Summary: We are looking for an assertive and execution-driven Assistant Manager – Operational Excellence to bring structure, discipline, and accountability across our aviation-focused business. This person will ensure our teams deliver results, stay on task, and follow defined processes across all verticals. Key Responsibilities: Execution & Internal Accountability Track daily task completion across departments (recruitment, training, student ops) Ensure ownership, punctuality, and discipline in deliverables Escalate inefficiencies and reinforce a culture of responsibility Set up SOPs and monitor team performance through dashboards Process Audit & Compliance Regularly audit processes to identify gaps and tighten operations Maintain complete documentation for cabin crew programs, self-sponsored pilots, and training records Ensure compliance with internal standards and external aviation/training regulations Tools, Tracking & Reporting Manage trackers and reports using Google Sheets, CRM, and task tools Introduce automation and efficiency improvements Monitor CRM usage and report inconsistencies or delays Requirements: Graduate / MBA in Business, Aviation, or Operations Aviation experience is mandatory Experience in process audits, training operations, or execution roles Strong with Google/Microsoft Tools , PPTs, reporting tools, and CRMs Good command over team coordination and follow-ups Confident in giving direction and ensuring people stick to timelines Demonstrated leadership and execution skills Show more Show less