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Cognizant
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PE-Customer Service PR

PE-Customer Service PR

Cognizant

0 - 1 years

1 - 3 Lacs

kolkata

Posted:20 hours ago| Platform:

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Skills Required

bpo rotational shifts service quality pr software customer service customer interaction adaptability customer support system voice process customer satisfaction customer loyalty strong communication skills product knowledge communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

we do consider the candidates with 0 -1 year of experience.

Job Summary

Join our dynamic team as a Customer Service Professional where you will play a crucial role in ensuring customer satisfaction by efficiently managing order entries and addressing customer inquiries. This hybrid role offers a unique opportunity to work in a rotational shift environment providing flexibility and exposure to diverse customer interactions. Your contributions will directly impact our companys reputation and customer loyalty.

Responsibilities

Respond to customer inquiries promptly and professionally to ensure high levels of customer satisfaction.
Manage order entries accurately to facilitate smooth processing and delivery.
Collaborate with internal teams to resolve customer issues efficiently.
Utilize customer feedback to improve service processes and enhance customer experience.
Maintain detailed records of customer interactions and transactions for future reference.
Provide timely updates to customers regarding order status and any changes.
Assist in developing customer service policies and procedures to improve service quality.
Monitor customer service metrics to identify areas for improvement.
Participate in training sessions to stay updated on product knowledge and customer service techniques.
Support team members in handling complex customer issues to ensure resolution.
Engage in continuous learning to enhance customer service skills and knowledge.
Adapt to rotational shifts to meet customer needs across different time zones.
Contribute to a positive team environment by sharing insights and best practices.

Qualifications

Possess strong communication skills to effectively interact with customers.
Demonstrate proficiency in order entry systems and customer service software.
Exhibit problem-solving abilities to address customer concerns efficiently.
Show adaptability to work in a hybrid model and rotational shifts.
Display attention to detail in managing customer records and transactions.

Certifications Required

Certified Customer Service Professional (CCSP)

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Teaneck New Jersey

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PE-Customer Service PR