Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in indore
>
Cognizant
>
PE-Customer Service PR

PE-Customer Service PR

Cognizant

0 - 1 years

0 Lacs

indore

Posted:1 week ago| Platform: GlassDoor logo

Apply

Skills Required

service support communication flexibility drive resolve transactions recording management training certifications certification

Work Mode

Remote

Job Type

Part Time

Job Description

Job Summary

Join our team as a Customer Service Professional where you will be the first point of contact for our valued customers. In this role you will provide exceptional support and ensure customer satisfaction through effective communication and problem-solving. This work-from-home position offers rotational shifts allowing flexibility and a dynamic work environment. Your contribution will enhance customer experiences and drive our companys success.

Responsibilities

Provide timely and accurate information to customers regarding products and services ensuring a positive customer experience.
Address customer inquiries and resolve issues efficiently maintaining high levels of customer satisfaction.
Utilize effective communication skills to interact with customers via phone email and chat.
Document customer interactions and transactions recording details of inquiries complaints and actions taken.
Collaborate with team members to improve customer service processes and enhance overall service quality.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Monitor customer feedback and provide insights to management for service improvement.
Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
Utilize problem-solving skills to address customer concerns and escalate issues when necessary.
Maintain a professional and courteous demeanor in all customer interactions.
Contribute to team goals by achieving individual performance targets.
Participate in training sessions to enhance skills and knowledge in customer service.
Support the companys mission by delivering exceptional service that positively impacts customer loyalty.

Qualifications

Possess strong communication skills in English both written and spoken.
Demonstrate proficiency in customer service practices and principles.
Exhibit the ability to work independently in a remote environment.
Show willingness to work in rotational shifts to meet business needs.
Display problem-solving abilities and attention to detail.
Have a customer-centric mindset with a focus on delivering quality service.
Experience in customer service is preferred but not mandatory.
0-1 year of experience in customer support
Freshers eligible

Certifications Required

Customer Service Excellence Certification or equivalent.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

PE-Customer Service PR