Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in kolkata
>
Cognizant
>
PE-Customer Service PR

PE-Customer Service PR

Cognizant

0 - 1 years

1 - 3 Lacs

kolkata

Posted:2 days ago| Platform:

Apply

Skills Required

bpo rotational shifts pr international bpo customer service customer care problem solving customer interaction adaptability english language skills customer support voice process computer skills customer satisfaction product knowledge communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

Join our team as a Customer Service Professional where you will play a pivotal role in enhancing customer satisfaction through effective communication and problem-solving. With rotational shifts and a work-from-office model you will engage with customers to address their inquiries and provide solutions. This role requires excellent English language skills and a passion for delivering exceptional service.

Responsibilities

Provide timely and accurate information to customers regarding their inquiries and concerns.

Address customer issues with empathy and professionalism ensuring a positive experience.

Collaborate with team members to resolve complex customer problems efficiently.

Utilize company resources and tools to assist customers effectively.

Maintain detailed records of customer interactions and transactions.

Follow up with customers to ensure their issues are resolved to their satisfaction.

Adapt to rotational shifts to meet the needs of our diverse customer base.

Communicate clearly and effectively in English both verbally and in writing.

Stay updated on product knowledge and company policies to provide accurate information.

Meet performance targets and contribute to team goals.

Participate in training sessions to enhance customer service skills.

Provide feedback to management on customer trends and potential improvements.

Support a positive work environment by collaborating with colleagues and sharing best practices.

Qualifications

Possess excellent communication skills in English both spoken and written.

Demonstrate strong problem-solving abilities and attention to detail.

Exhibit a customer-centric attitude and a passion for helping others.

Have basic computer skills and the ability to navigate customer service software.

Show willingness to work in rotational shifts as required.

Display adaptability and a proactive approach to learning.

Prior experience in customer service is a plus but not mandatory.

Certifications Required

Certified Customer Service Professional (CCSP) is preferred.

More Jobs at Cognizant

Workday: Walk-in drive 10th May Pune with CTS(Full time)

Pune, Mumbai (All Areas)

3 - 8 yrs

INR 7 - 17 Lacs

Java Full Stack Developer

Chennai

5 - 10 yrs

INR 10 - 20 Lacs

Walkin For Freshers @hyderabad

Hyderabad

Experience: Not specified

INR 0 - 2 Lacs

React JS Developer

Hyderabad

2 - 7 yrs

INR 9 - 14 Lacs

Java Developer

Bengaluru

5 - 10 yrs

INR 15 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Cognizant

IT Services and IT Consulting

Teaneck New Jersey

Login to

Please Verify Your Phone or Email

Confirm Action

PE-Customer Service PR