PcsInfinity - Business Analyst

About the jobBusiness Analyst Job LocationNoida (Hybrid) Experience2-4 years CTCConfidential BandL1/L2 JoiningImmediate - 15 Days Open Positions3 About Us - PcsInfinity Pvt. Ltd, the parent company of Asset Infinity, is a leading enterprise B2B SaaS provider specializing in Fixed Asset Management and Tracking solutions. - With a commitment to innovation and customer satisfaction, Asset Infinity streamlines asset lifecycle management, ensuring organizations maximize value and efficiency. - We are seeking dynamic and resourceful Business Analysts to join our Customer Success team. - This hybrid role combines responsibilities of customer onboarding, query resolution, product adoption, and business analysis, making it integral to our success. Roles & Responsibilities: Customer Success: - Lead new customer onboarding by gathering data, configuring the software, and providing product training. - Proactively address customer queries and issues, ensuring effective and efficient product usage. - Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn. Business Analysis: - Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders. - Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios. - Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs. Product Enablement & Configuration: - Configure the software during onboarding to align with customer requirements. - Provide insights on functional usability, technical design, and feature optimization to improve customer experience. Project Management: - Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery. - Continuously track customer needs and align them with product roadmap improvements. Qualifications: - Educational BackgroundMBA (preferred) or bachelor's in business administration, Computer Science, or a related field. - ExperienceMinimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus. - Strong written and verbal communication skills. - Proven ability to gather, document, and prioritize business requirements. - Experience in handling domestic and international clients. - Detail-oriented with strong problem-solving and analytical skills. - Familiarity with software configuration and product training. Perks & Benefits: - Performance BonusCompetitive bonuses tied to individual and team performance. - Comprehensive Health InsuranceEmployee medical insurance to safeguard your well-being. - Dynamic Work EnvironmentBe part of a fast-growing, innovative SaaS company that values professional development. - If you are a proactive, self-motivated individual passionate about delivering exceptional customer experiences while driving business success, we invite you to join our journey at Asset Infinity. Apply Save Save Pro Insights