Payments+ITSM

About Company:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title: Payments+ITSM

Location

Experience

Employment Type

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Notice Period

Must have strong knowledge of NEFT & RTGS India Payments Systems in addition to the IT Service Management Skills – Incident, Change, CAB, Production Support, Cybersecurity/RBI audits, Risk, Compliance & Governance experience.

Please note that a typical BA or PM handling project requirements, documentation & testing aspects of a project does not fit this requirement.

The resource is not going to work on any specific development project but would be working on Payments applications, Enhancements & Support, IT Service Management, Security, RBI Audits, Governance, Risk & Compliance.

Detailed JD:

A dynamic professional with rich experience in application development projects, client relationship management, team management, and Windows application development. Expertise in RBI Application (implementation, management, and support), payment systems like QLM/QPH/SWIFT/IMPS/UPI/NEFT/RTGS (implementation, testing, management, and support), and web administration/development using various web-based technologies.

General:

• Collaborating with IT teams and vendors on a day-to-day basis for operational support.

• Internal relationships extend to peers and up to 2 levels in the organization, mainly within IT in a technical capacity. External relationships with vendors focus on a technical level.

• Promoting and managing regulatory compliance, anticipating and identifying legal and compliance risks, and embedding efficient compliance processes.

• Specialized knowledge in one or more technical environments with senior responsibility for support and service delivery within their technical support function.

• Supporting multiple site locations and business units, working directly with internal customers on-site or remotely.

• Working on the closure of audit and security-related points.

• Participating in requirement and architecture briefings to assess feasibility.

• Providing technical and functional support to business in various project stages.

• Working with vendors and various internal teams during project execution.

• Managing project scope and efforts.

• Executing IT initiatives for design, development, implementation, rollout, and support of banking systems.

• Managing the implementation and configurations of new fixes and patches from vendors.

• Managing and assigning teams based on project criticality.

• Ensuring the integrity of applications.

• Managing team members and motivations.

• Making decisions on critical issues.

Technical Skill Sets:

• Knowledge of India payment systems (RTGS/NEFT/UPI/IMPS/SWIFT). RTGS & NEFT are must-have skills.

• Working knowledge of ISO 20022 and SFMS message structure.

• Operating Systems: IBM AIX, UNIX, Linux, Windows 7/10, Mac OS, MS-DOS.

• Office Tools: MS Office 2022 Complete package, MS Visio, Edit Plus, Notepad++.

• Understanding of API integration in digital platforms.

• Middleware Knowledge: WAS/Apache.

• Power BI.