205 Patient Relations Jobs - Page 4

We are looking for a highly skilled and experienced Patient Relationship Executive to join our team at Vijaya Diagnostic Centre. The ideal candidate will have 1-2 years of experience in the healthcare industry, preferably in a similar role. Roles and Responsibility Develop and maintain strong relationships with patients to ensure excellent customer service. Manage patient queries and concerns professionally and promptly. Coordinate with medical staff to provide comprehensive care and support. Maintain accurate records of patient interactions and feedback. Collaborate with other departments to achieve organizational goals. Provide exceptional patient care and services to ensure high satisfaction. Job Requirements Excellent communication and interpersonal skills are required to work effectively with patients and staff. Strong problem-solving and analytical skills are needed to resolve issues and improve processes. Ability to work in a fast-paced environment and prioritize tasks effectively. Proficiency in using computer systems and software applications is necessary. Strong attention to detail and organizational skills are essential. Ability to maintain confidentiality and handle sensitive information with discretion. A graduate degree is required for this position.

We are looking for a highly skilled and experienced Patient Relationship Executive to join our team at Vijaya Diagnostic Centre. The ideal candidate will have 6-7 years of experience in the healthcare industry, preferably in a similar role. Roles and Responsibility Develop and maintain strong relationships with patients, providing excellent customer service and support. Manage patient records, ensuring accurate and up-to-date information. Coordinate with healthcare professionals to ensure seamless patient care. Handle patient inquiries and resolve issues professionally and promptly. Collaborate with the medical team to develop and implement patient care plans. Maintain confidentiality and adhere to HIPAA guidelines. Job Requirements Strong communication and interpersonal skills are essential. Ability to work effectively in a fast-paced environment and prioritize tasks. Proficiency in using electronic health records systems is required. Excellent problem-solving and analytical skills are necessary. Strong attention to detail and organizational skills are vital. Ability to work collaboratively as part of a team.

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

Ensure the smooth operations of all departments within the hospital Ensure the smooth flow of all patient services and facilities Ensure efficient operations of hospitals accounting and budgeting systems Protect the reputation of the hospital and its employees Advise the board of directors and hospital administration Provide leadership and management to hospitals staff Informed decision-making ability Effective communication skills High level of interpersonal skills Good knowledge of healthcare.

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

We are looking for a highly skilled and experienced Patient Relationship Executive to join our team at Vijaya Diagnostic Centre. The ideal candidate will have 1-3 years of experience in the healthcare industry, preferably in patient relationship management. Roles and Responsibility Develop and implement effective patient relationship strategies to enhance customer satisfaction. Build and maintain strong relationships with patients, families, and healthcare professionals. Provide exceptional patient care and support through various communication channels. Collaborate with internal teams to ensure seamless patient services and experiences. Identify and address patient concerns promptly and professionally. Maintain accurate records of patient interactions and feedback. Job Requirements Strong knowledge of patient relationship management principles and practices. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Proficient in using CRM software and other relevant tools. Strong analytical and organizational skills with attention to detail. Ability to maintain confidentiality and handle sensitive information with discretion.

Roles and Responsibilities Greet patients, visitors, and staff members with a smile and provide assistance as needed. Manage front desk operations, including answering phone calls, responding to emails, and handling patient inquiries. Maintain accurate records of patient interactions, appointments, and medical information. Coordinate with other departments to resolve issues and improve overall office efficiency. Desired Candidate Profile 1-3 years of experience in a similar role (front desk executive or receptionist). Strong communication skills for effective telephone operating and handling. Ability to work well under pressure in a fast-paced environment. Interested Candidate can share their resume on WhatsApp : 9510974839 .

Roles and responsibilities: 1. Responsible for generating leads, maintaining and updating discharge patients database in coordination with Apollo hospitals and meeting them in person and lead conversion. 2. Responsible for admissions/enrolments of patients for homecare services 3. Handling customer/ Patients queries related to ongoing services 4. Has to maintain cordial relations with Patients attendants/family 5. Coordination with nursing function and operations 6. Participate in BTL activities where ever required 7. Work on other related jobs to be given from time to time Profile Description: 1. PG /Graduates with a pleasing personality and excellent communication skills 2. Female candidates preferred Should know to communicate in English, Hindi and local language state specific 3. 2-3 yrs of relevant experience

Role & responsibilities A hospital manager, also referred to as a hospital administrator, plays a crucial role in managing the hospital's day-to-day operations. They oversee daily work processes, devise departmental strategies, manage the infrastructure and employees and plan the finances and budget of the facility. They are responsible for the hospital's fiscal performance and the welfare of patients. They coordinate with employees of various departments to ensure that each patient receives the best care and treatment. These professionals also play a vital role in the top-level decision-making process of a hospital. They define the overall strategy of the healthcare facility to improve operational efficiency, streamline costs, increase revenues and dispense the best patient care. Hospital managers also ensure that the facility complies with national and state-wide health laws and policies. The day-to-day tasks of hospital administrators vary based on the size of the healthcare facility, setting and services. Here are some of the typical duties of a hospital manager: Manage the hiring, training and performance of hospital staff. Serve as a liaison between the staff, management and patients. Design and implement short, medium and long-term goals for the medical facility. Frame budgets and operational strategy for each department. Oversee the finances of the hospital, including setting the rates for various health services, budgeting and revenue monitoring. Streamline the operational procedures of the facility to provide patients with the best care. Develop new policies for the hospital to improve patient experience and satisfaction. Oversee the progress of research (if done) at the hospital. Ensure compliance with various government policies and legal regulations. Manage the insurance reimbursement for patients by ensuring tie-ups with insurance providers. Ensure the security and safety of patient healthcare records and other facility data. Communicate with doctors, specialists, nurses, ward attendants and vendors. Educate the general public on important health issues via campaigns and community events.

Patient Experience: Ensuring a welcoming and efficient environment for patients and visitors, addressing their needs and concerns effectively. Operational Management: Overseeing daily front desk activities, such as patient registration, appointment scheduling, billing, and record management. Coordination: Collaborating with other departments, including nursing, medical records, and billing, to ensure seamless patient care and communication. Resource Management: Managing front office budgets, supplies, and equipment, ensuring efficient resource utilization. Policy and Procedure Implementation: Developing and implementing front office policies and procedures to enhance operational efficiency and patient satisfaction. Performance Monitoring: Tracking key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Compliance: Ensuring adherence to hospital policies, procedures, and relevant regulations. Guest Relations: Handling patient complaints, feedback, and inquiries professionally, aiming for high levels of patient satisfaction. Contact: 9771471971 Male Candidate with Healthcare relevant experience required.

Handle appointment scheduling, billing, and inquiries Coordinate with pet parents and ensure smooth front-desk operations Provide excellent customer service Maintain cleanliness and professional appearance at the front desk Required Candidate profile Multilingual is a plus Good communication and interpersonal skills Basic computer and billing system knowledge Friendly, patient, and service-oriented attitude

Roles and Responsibilities Analyze data to identify trends and areas for improvement in hospital operations. Manage day-to-day operations of the hospital, ensuring smooth functioning of all departments. Oversee patient care services, including admission, discharge, and transfer processes. Develop and implement policies and procedures for medical records management, quality improvement initiatives, and accreditation standards. Desired Candidate Profile 8-13 years of experience in hospital administration or a related field (OPD). Strong analytical skills with ability to interpret complex data sets. Excellent communication skills with ability to build rapport with diverse stakeholders. Proven track record of successfully managing multiple priorities simultaneously under tight deadlines. the

Vijaya Diagnostic Centre P. Ltd. is looking for PATIENT RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey Patient Interaction & Support:Greet and assist patients at the front desk or over the phone Handle patient inquiries, schedule appointments, and confirm bookings Guide patients regarding hospital policies, procedures, and services Address and resolve patient concerns, ensuring a satisfactory experience Patient Coordination & Follow-ups:Coordinate with doctors, nurses, and other departments for patient needs Follow up with patients for appointment reminders, test results, and feedback Maintain patient records and update them in the system as required Customer Service & Patient Satisfaction:Ensure a compassionate and patient-friendly environment Collect and analyze patient feedback to improve services Assist in resolving grievances and escalate unresolved issues to higher management Billing & Documentation:Assist patients with billing inquiries and payment processing Verify insurance details and facilitate smooth transactions Maintain accurate and confidential patient records Compliance & Quality Assurance:Ensure adherence to hospital policies, protocols, and confidentiality guidelines Keep up to date with industry best practices to enhance patient care services

Vijaya Diagnostic Centre P. Ltd. is looking for PATIENT RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey Patient Interaction & Support:Greet and assist patients at the front desk or over the phone Handle patient inquiries, schedule appointments, and confirm bookings Guide patients regarding hospital policies, procedures, and services Address and resolve patient concerns, ensuring a satisfactory experience Patient Coordination & Follow-ups:Coordinate with doctors, nurses, and other departments for patient needs Follow up with patients for appointment reminders, test results, and feedback Maintain patient records and update them in the system as required Customer Service & Patient Satisfaction:Ensure a compassionate and patient-friendly environment Collect and analyze patient feedback to improve services Assist in resolving grievances and escalate unresolved issues to higher management Billing & Documentation:Assist patients with billing inquiries and payment processing Verify insurance details and facilitate smooth transactions Maintain accurate and confidential patient records Compliance & Quality Assurance:Ensure adherence to hospital policies, protocols, and confidentiality guidelines Keep up to date with industry best practices to enhance patient care services

A Telemedicine Executive is a professional who manages and coordinates the delivery of healthcare services remotely using technology. They ensure patients receive efficient and effective telehealth services, troubleshoot technical issues.

Must have strong experience in leading Hospital PnL.Strong leadership and organizational skills.Good understanding of healthcare regulations and standards.Ability to manage multi-disciplinary teams.Experience managing operations and exposure to NABH.

Role & responsibilities Patient care services, Hospital floor coordination, Patient relations, patient counselling, all hospital front desk process including patient billing, etc Mandatory Hospital / Health care Background Preferred Male candidates Candidate profile Patient care service, Patient relations, Receptionist at front desk (patient billing)

Key areas of Responsibility: Assists patients with information and provides necessary services upon their arrival or departure from the hospital. Is responsible for end-to-end Patient Experience Services. Main Job Tasks: Provide general information on services offered by the hospital. Directs guests, patients, relatives and vendors to the appropriate departments or staff. Responsible for collecting details of Patients as per the Forms provided and necessary Trakcare Order Entry, Cash & Billing and managing Insurance if any. Is responsible for the Console: Handles all external & internal incoming calls across the hospital. Telephonic appointments for consultants are taken. Takes messages for staff & consultants. Is responsible for Outpatients: Registers Patients / Customers. Screen patients and assign to the appropriate consultants. Accompanies/directs patients to various departments/nursing stations. Moves charge sheets to various departments. Ensures that bills are paid and medicines are collected. Is responsible for Inpatient: Admissions from OPD & ER / Emergency Admissions. Getting the consent form signed by the inpatient relatives. Explaining about visiting hours, passes, admission kit, valuables, tariff sheets, phone activation, cafe, nurse stations, folders, wrist band, room familiarization, provides important phone numbers etc. Provides information on top up deposits to customers and follows up and ensures that deposits are collected. Visits patient rooms on a daily basis. Heath Screens: Assists in the health check for corporate/non corporate. Order Entry: Ensure all items mentioned on the charge sheet are charged to the patient. Ensure all items are billed from the correct departments. Any discrepancies are brought to the immediate attention of the Patient Experience Management Executive Coordinate with consultants to charge the correct consultant fee to the patient. Ensure that patients waiting time is reduced at the order entry counter. Billing & Handling Cash: Ensure receipts are made for all payments received Ensure that patients waiting time is reduced at the cash counter. Insurance: Keep the patient updated on the status of their cashless facility. Ensure timely reply to all queries from the TPA in co-ordination with our consultants. Ensure collection of non-medical expenses or any such expenses which are not covered by the corporate or TPA before patient leaves premises. Ensure all original documents along with the bills are retained by us for claiming the same from respective TPA / Corporate. Others: Compiles and monitors bed status reports. Reports any incidence that occurs at the facility to the immediate Manager and respective. Ensure visitors adhere to the companies' visiting hours. Arranges for baggage handling and other services requested by patients and relatives. Assists patients with wheel chair or any other requirements. Arranges for incoming and outgoing courier / letters to be dispatched. Assists in camps, health check programs, CME's etc. Participates in educational programs and in-service meetings. Note : This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee is expected to learn & perform other duties necessary for the effective operation of the Hospital. Required Candidate Profile: - Hostel Facility will be provided to Female Candidates - Graduate [Freshers] with exceptional communication skills written and verbal [ Kannada + English + Hindi ] - PUC / 12th Pass / Under Graduate (with minimum 3 years of relevant experience in Hospital, Clinics, Diagnostic Centre can apply) - Preference would be given to local candidates / aspirants with Hospital / Clinics / Medical Center /Hotel / Aviation / Travel / BPO / Call Center experience. - Candidates / Aspirants ready to relocate to Mysore on their own can also apply. - Aspirants are requested to E-mail resume in MS word format only along with photograph and with details on current fixed salary + incentives if any and expected salary. - Please super scribe as " Application for the post of Patient Care / Customer Care Relations, Billing and Insurance Junior Associate / Associate at Manipal Hospital - Mysore " in Subject column when writing / sending / forwarding E-mail. - Work Location - Mysore - Karnataka - India. Note* You can also text WhatsApp message to 9886300305 if we do not respond to your call or email. Note* Incumbent should be flexible to work for rotational and night shifts.

Cultural Manager: - Experience in entertaining and engaging senior citizens - Conducting various programs and activities Coordinators: - Good experience in coordination, preferably in a hospital setting - Interacting with seniors and their guardians

Lead our state-of-the-art veterinary hospital as Senior Veterinarian. This senior role combines clinical excellence with operational leadership, team mentorship, and client engagement at Amritsar’s most trusted name in pet care.

coordinating and managing patient care activities, ensuring a positive patient experience, and maintaining efficient operations within the hospital. They act as a liaison between patients, their families, and the healthcare team, addressing concerns.

Job Description: Center Manager Position Overview: The Center Manager at the OPD (Outpatient Department) section is responsible for overseeing daily operations, ensuring a seamless patient experience, managing staff, and maintaining compliance with healthcare regulations. The role requires excellent leadership, organizational, and communication skills to ensure the center's efficiency and effectiveness. Key Responsibilities: Operational Management: Supervise and coordinate day-to-day activities in the OPD section. Ensure smooth patient registration, consultation, and billing processes. Monitor and optimize the appointment scheduling system for efficiency. Patient Experience: Address patient queries, complaints, and feedback promptly and professionally. Maintain high standards of customer service to enhance patient satisfaction. Ensure the OPD environment is clean, safe, and welcoming. Staff Supervision: Lead, train, and motivate the OPD staff, including receptionists, nurses, phlebotomist and support staff. Manage staff schedules, ensuring adequate coverage during peak hours. Conduct regular performance reviews and provide feedback to improve staff efficiency. Compliance and Documentation: Ensure adherence to healthcare regulations, safety protocols, and organizational policies. Maintain accurate records of patient visits, staff attendance, and operational reports. Prepare and submit regular reports on center performance to higher management. Inventory and Resource Management: Monitor and manage inventory, including medical supplies and office materials. Coordinate with vendors and procurement teams for timely replenishments. Ensure all equipment in the OPD section is functional and well-maintained. Crisis and Conflict Management: Handle emergencies or unexpected issues effectively and calmly. Mediate conflicts among staff or between staff and patients when necessary. Qualifications: Education: Bachelors degree in healthcare management, business administration, or a related field. Experience: Minimum of 2-5 years of experience in healthcare operations or a similar managerial role, preferably in an OPD setting. Skills: Strong leadership and team management abilities. Excellent interpersonal and communication skills. Proficiency in healthcare software and MS Office applications. Problem-solving and decision-making capabilities. Key Competencies: Patient-centred approach. Attention to detail and organizational skills. Ability to work under pressure in a fast-paced environment. Commitment to maintaining confidentiality and ethical standards.

Roles & Responsibilities: Core Objective: To handle operations of the center seamlessly Drives the center revenue and achieves target Contributes directly to top line revenue Core Skills: Good oral and written communication skills in Regional Language, English Good people skills, be a Team player - Networking & Relationship Building Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment Maintain complete discretion and confidentiality Planning, Organizing, Prioritizing & Time Management skills Personal Grooming, Good Etiquette Ability to handle stress, crisis management & extended working hours. Job description : Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence. Focus on patient satisfaction and quality. Co-ordination with all Departments (Internally / Externally). Preparing Daily MIS. Raising Indent for Brach based on the requirements. Ensuring smooth patient flow. Minimizing the patient time and process. Co-ordinating with patients till they walk out. Maintaining Registers in Consultation room and Investigation Room. Maintaining employee attendance and monitoring staff leave and timings. Arranging alternative staff and doctors while they are on leave. Ensure smooth functioning of all healthcare operations in the assigned hospital. Co-ordination with Surgeons. Job Location: Madurai Please do reach out for any clarification, Mr.Roney Varghese- 9884140915 Interested candidates Call/whatsapp or can share your updated resume to roney.varghese@dragarwal.com

Role & responsibilities Looking into aspects of Man management, including analyzing staff mix and deploying staff, ensuring competency of staff through development and regular evaluation. Ensuring customer satisfaction by analyzing customer complaints, concerns and suggestions and providing appropriate follow-through. Planning and organizing staff and facilities to meet customer needs. Ensuring routine maintenance is performed, problems corrected and systems in place to ensure a safe, comfortable environment for patient care/service delivery. Assist Marketing & Business Development team to conduct activities from Operations Perspective by providing necessary resources. Developing and implementing hospital-specific policies and procedures. Statutory Legal Compliances NABH & Other Accreditations Empanelment of New Doctors- Process of Credentialing. Ensure that the departmental safety standards/ protocols are strictly adhered to in areas under direct responsibility, viz., lab, pharmacy, physiotherapy, radiology and customer care. Assist any other work delegated by the Centre head, Medical Services Department. Preferred candidate profile Preferably Male candidate Developing and implementing suitable strategic and innovative action plans.

Roles & Responsibilities: Core Objective: To handle operations of the center seamlessly Drives the center revenue and achieves target Contributes directly to top line revenue Core Skills: Good oral and written communication skills in Regional Language, English Good people skills, be a Team player - Networking & Relationship Building Personal integrity, ability to deal with sensitive issues with tact, diplomacy and judgment Maintain complete discretion and confidentiality Planning, Organizing, Prioritizing & Time Management skills Personal Grooming, Good Etiquette Ability to handle stress, crisis management & extended working hours. Job description Ensure smooth functioning of all healthcare operations in the assigned hospital. Responsible for day to day operations of the branch focusing on customer service, quality, people management and process adherence. Handling the revenue of the hospital. Ensure smooth functioning of the assigned branch. Tracking branch performance. Focus on patient satisfaction and quality. Credit billing status to be monitored. Pending ALs to submission of bills. Checking of Counsellors reports daily for Advise Vs Converted / Counselled. Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA. Report to be submitted to Management. Giving On Job training to Counselors, Patient care associates. Random Counseling. Random Patient Calls (Post OP Patients, General Patients, Emergency Cases) Interaction with Doctors about Targets, High Value Cases & Procedures. Co-ordination with Surgeons. Attending to patient Complaints of your zone & speaking to them personally. Prepare monthly tour plan and submit for approval. Daily and monthly report with summary of area with explanation. Define and drive Standard Operating Procedures for service excellence. Job Location: Chennai Please do reach out for any clarification, Mr.Roney Varghese- 9884140915 Interested candidates Call/whatsapp or can share your updated resume to roney.varghese@dragarwal.com