Responsible for networking with the physicians in allotted area and build rapport with them, meet up with them as per the marketing plan. Develop new customers and generate sales Introduce the hospital services, specialties, and differentiators to the physician community in the allotted area. Invite physicians for CME programs and ensure their participation. Responsible for coordinating medical camps. Responsible maintaining patient flow from tie ups with Corporates and Third-Party Administrators (Health Insurance) in the allotted regions; claim submissions as applicable in respective regions. Increasing the volume of services for the different healthcare services of the Hospital. Assist in planning and preparation for ongoing ORCs, circulating of advertisements, movement of materials prior to the ORCs, which are scheduled as per the marketing calendar. Conduct pre and post call planning maintaining and utilizing CRM system Develop and achieve business plans and targets. Ensure that budgets are prepared and managed in line with EHL standards and that cost reports are analysed and variances clarified/reported on a monthly basis.
Complete patient assessments and communicate significant findings to physician & staff in a timely manner. Assist physicians during patient exams and procedures when applicable. Provide safety in patient care through the consistent practice of departmental procedures for treatment administration. Assure the quality of treatment delivery and procedures through the complete and accurate documentation of medical records. Explain all procedures to patient and/or family members and refer physician medical questions appropriately. Respond promptly, effectively, and compassionately to patient concerns. Observe patients for expected and unexpected reactions to treatments and communicate this to appropriate staff members. Counsel patients on possible side effects and expectations of their treatment course. Provide on-call coverage for the treatment of patients in emergency situations. Communicate and collaborate effectively with co-workers, managers, and physicians. Comply with requirements of appropriate regulatory agencies Promote positive patient relations and strive to achieve patient/family satisfaction. Ensure that doctor documentation is complete and accurate in compliance with standards for documentation. Effectively communicate with patients by listening to patient concerns and requests, and relay concerns and feedback to the appropriate staff members. Document patient care services by charting patient records. (EMR- Physical examination Review of system, Performance status, History of present illness, Toxicity assessment and plan /care plan based on the assessments). Utilize good judgment when referring technical questions and/or difficult cases to Consultant. Maintain a strong working knowledge of all CCA Hospital policies and safety procedures. Adhere to all infection control measures and uphold safety and care standards set forth by CCA Hospital. Conduct self in a courteous, helpful, dignified, and professional manner always when dealing with patients, co-workers, supervisors and/or the public. Maintain an atmosphere of caring, concern and support for the facilitys patients, visitors, and staff members on a consistent basis. Assure that all certifications, licenses and/or registrations are up to date. Complies with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, and State Department of Health). Promotes positive patient relations and strives to achieve patient/family satisfaction
Responsible for networking with the physicians in allotted area and build rapport with them, meet up with them as per the marketing plan. Develop new customers and generate sales Introduce the hospital services, specialties, and differentiators to the physician community in the allotted area. Invite physicians for CME programs and ensure their participation. Responsible for coordinating medical camps. Responsible maintaining patient flow from tie ups with Corporates and Third-Party Administrators (Health Insurance) in the allotted regions; claim submissions as applicable in respective regions. Increasing the volume of services for the different healthcare services of the Hospital. Assist in planning and preparation for ongoing ORCs, circulating of advertisements, movement of materials prior to the ORCs, which are scheduled as per the marketing calendar. Conduct pre and post call planning maintaining and utilizing CRM system Develop and achieve business plans and targets. Ensure that budgets are prepared and managed in line with EHL standards and that cost reports are analyzed and variances clarified/reported on a monthly basis
Manage and coordinate nurse schedule Assign patients to nurses Ensure adherence to all relevant nursing standards Maintain quality assurance of nursing documentation and client records Create reports for senior management Ensure compliance with nursing policies and procedures Educate and train new nurses Evaluate nurses engagement and performance Inform patients' family members about medical procedures and doctors instructions Provide psychological and emotional support to patients and their family and friends Provide clinical expertise in the management of medical and psychiatric emergencies. Nursing care matrix Problem Solving
Role & responsibilities: Organizational & Strategic Leadership Develop and implement best practices to maintain the hospitals leadership in the industry. Align departmental strategies with hospital-wide goals. Operational Management Oversee daily operations across patient services, admissions, billing, and support functions. Ensure compliance with quality standards and protocols. Monitor performance through MIS and regular stakeholder meetings. Team & People Development Lead and mentor departmental staff. Promote cross-functional training and development. Identify and nurture high performers. Quality & Safety Implement quality assurance initiatives. Monitor patient feedback and safety indicators. Drive continuous improvement in service delivery. Relationship Management Maintain strong internal communication across departments. Represent the unit in management meetings. Build external networks within the healthcare industry. Preferred candidate profile : We are seeking a dynamic and experienced Unit Head to lead and manage hospital operations, drive strategic initiatives, and ensure high standards of patient care and service delivery.
Role & responsibilities: Organizational & Strategic Leadership Develop and implement best practices to maintain the hospitals leadership in the industry. Align departmental strategies with hospital-wide goals. Operational Management Oversee daily operations across patient services, admissions, billing, and support functions. Ensure compliance with quality standards and protocols. Monitor performance through MIS and regular stakeholder meetings. Team & People Development Lead and mentor departmental staff. Promote cross-functional training and development. Identify and nurture high performers. Quality & Safety Implement quality assurance initiatives. Monitor patient feedback and safety indicators. Drive continuous improvement in service delivery. Relationship Management Maintain strong internal communication across departments. Represent the unit in management meetings. Build external networks within the healthcare industry. Preferred candidate profile : We are seeking a dynamic and experienced Unit Head to lead and manage hospital operations, drive strategic initiatives, and ensure high standards of patient care and service delivery.
Responsible for monitoring clinical and ancillary operations throughout the facility to ensure compliance with established quality care and customer service standards. Assesses staffing on assigned shift to verify appropriate staffing levels. Intervenes as needed to achieve appropriate staff to patient ratio within approved staffing limits and in consideration of patient care needs. Monitors and controls overtime during assigned shift. Posts daily staffing numbers for assigned shift. Ensures daily facility census for assigned shift is complete and accurate. Establishes duty assignments for staff nurses in each unit. Monitors all aspects of care delivered on all units during assigned shift. Performs patient rounds on assigned shift to control information flow and facilitate. Communicate with other departments to meet patient needs and ensure efficient operation of all services within the facility during assigned shift. Assists nurses as needed with admission / intake procedures for patients admitted during assigned shift. Provides clinical guidance and decision-making in the assessment of changes in patient condition. Assists Charge Nurses in facilitating appropriate and timely transfer of patients to acute care hospitals. Practices and monitors infection control compliance including protective isolation measures and maintenance of aseptic conditions. Intervenes as necessary to ensure patient and staff safety. Maintains knowledge of fire safety procedures and provides guidance as necessary to help ensure proper fire prevention and response activities. Provides supervisory oversight to all employees during assigned hours of duty by monitoring staff performance and conduct including compliance with policies and procedures, established dress code, etc. Provides training, guidance, coaching and counselling as needed to correct and improve staff performance on assigned shift. When issues that require follow-up are identified, cooperates with, and communicates information appropriately to others in Nursing Leadership and / or other Department Heads Performs all job duties in a manner that ensures that confidential information and patient rights are always protected. Participates in administrative nursing meetings and other supervisory meetings as directed. Performs all job duties in a safe manner in accordance with established safety guidelines, protocols, and expectations. Reports unsafe conditions when noted and immediately reports accidents to immediate supervisor or other designated on-duty manager.
Develop and implement comprehensive marketing plans to enhance hospital visibility. Design and execute campaigns to attract new patients and retain existing ones. Collaborate with healthcare professionals to create targeted marketing content. Analyze market trends and adjust strategies accordingly. Coordinate special events, health fairs, and community outreach programs. Monitor and report on the effectiveness of marketing efforts. Work closely with PR to handle public relations and media communications.
Role & responsibilities Assist with recruitment: preparing job postings, conducting interviews, onboarding new hires. Update and maintain employee records and personnel files. Assist in implementing HR policies and procedures. Help in organizing and delivering training and development programs as per the schedule and maintain records. Support administration of employee benefits (such as leave and attendance). Handle employee queries regarding HR policies. Coordinate to compile HR data and prepare reports. Support performance management by monitoring and providing feedback. Help organize HR events and employee engagement activities. Preferred candidate profile Strong communication and interpersonal skills. Good understanding of employment laws and HR best practices. High motivation to learn and develop HR competencies. Ability to interact confidently with all levels of staff. Organizing, multi-tasking, and problem-solving abilities.
Monitor Clinical Quality and Conduct Training by regularly assess clinical quality through audits and observations, Identify areas for improvement and develop training programs accordingly and ensure staff are trained on the latest clinical practices and protocols. Maintain documentation and quality standards as per NABH guidelines, coordinating with various departments to address and close any gaps identified during audits, conduct training sessions to ensure all staff are aware of NABH requirements and by continuously monitor and improve compliance with NABH standards. Ensure all clinical operations comply with statutory regulations by staying updated on changes in healthcare laws and regulations and by implementing necessary changes to maintain compliance. Organize and conduct regular committee meetings, maintain accurate records and minutes of meetings (MOM) by ensuring adherence to the committee meeting calendar and follow up on action items from meetings to ensure timely completion. Coordinate with consultants for tumor board meetings and collect and organize case submission forms for discussion ensuring smooth conduct of tumor board meetings. To make rounds for monitoring relevant areas and submit a report on the observations along with the suggestive corrective actions to the department HODs. Monitor and Guide the Team by supervising and supporting the nursing staff, Radiation Safety Officer (RSO), technologists, and technicians and provide guidance and mentorship to ensure high standards of patient care addressing any issues or concerns raised by the team. Plan and execute regular mock drills to test emergency preparedness by analysing the outcomes of drills and identify areas for improvement, implement changes based on drill analysis to enhance emergency response. Regularly meet with consultants to understand their challenges and requirements. Intervene and provide solutions to address any issues faced by consultants and foster a collaborative environment to ensure effective consultant engagement. Liaise with the corporate quality team to organize training sessions for consultants and Resident Medical Officers (RMO) and ensure that all clinical staff are up to date with the latest quality standards and practices. Manage relationships with outsourced clinical service providers and ensure that outsourced services meet the hospital's quality and compliance standards and address any issues or gaps in service delivery and work towards continuous improvement. Implement and monitor clinical protocols and guidelines. Schedule and manage visiting consultants' appointments, facilitate communication between visiting consultants and hospital staff and ensure visiting consultants have the necessary resources and support. Oversee the payout process for visiting consultants and ensure accurate and timely payments as per agreed terms by maintaining records of consultant services and payments. Oversee the implementation and maintenance of EMR systems by ensuring accurate and secure documentation of patient records and training staff on EMR usage and troubleshoot any issues. Oversee day to day operations and administration of the hospital. Review, analyze, and evaluate business / clinical procedures. Implement organizational policies and procedures to improve day-to-day operations. Ensure patient care areas across the Hospital are adequate and safe. Manage interdepartmental communication; resolve disputes and / or operational working issues. Monitor and ensure service / clinical excellence across the Hospital. Train and monitor all team members continuously on the process flow, communication, grooming and handling patient care issues. Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives. Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks. Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs. Adhere to the companys policies and standards and ensure that laws and regulations are being followed. Ensure the facilities meet government regulations and environmental health and security standards. Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment. Maintain patient satisfactory levels as per the desired hospital standards by reviewing patient feedback and ensuring issues are addressed promptly. Identify opportunities for improving the patient experience and patient care services. Monitor patient data capture for completeness for quality and improvement purposes. Collect daily feedback from team members via daily meetings and address the issues. Prepare and send reports to the management in the prescribed formats at defined frequency. See that all patient care activities are in place, follow the protocols set by the management.
Manage and coordinate nurse schedule Assign patients to nurses Ensure adherence to all relevant nursing standards Maintain quality assurance of nursing documentation and client records Create reports for senior management Ensure compliance with nursing policies and procedures Educate and train new nurses Evaluate nurses engagement and performance Inform patients' family members about medical procedures and doctors instructions Provide psychological and emotional support to patients and their family and friends Provide clinical expertise in the management of medical and psychiatric emergencies. Nursing care matrix Problem Solving Concurrence with accreditation standards Adherence to CCA policies. Takes prompt decisions on all operational and team matters that are outside the purview of subordinates Keeps in touch with the entire team with regular meetings
1. Performs patient care activities within professional scope of practice including but not limited to: POCT, IV insertion, patient interview/assessment/discharge/ phone education and confirmation, patient transportation, preparation, and administration of radiopharmaceuticals, etc. 2. Always ensures patient/family/staff and visitor safety by monitoring his/her environment. a. Safely screens patients and manages the clinical and research driven clinical /evaluation process for implanted devices to obtain clearance for the imaging procedure. This includes all aspects of patient event reporting & Stop the Line. b. Maintains strict control of access to clinical areas. (i.e., Hot Lab, technical, supply, etc.) c. Follows ALARA safety guidelines, with specific focus on hi-energy cyclotron and generator produced PET radiopharmaceuticals. 3. Recognizes patient distress signs. Initiates and assists with emergency response teams. 4. Adheres to all infection control practices. a. Utilizes sterile or aseptic technique wherever applicable. b. Handles contrast media and contrast delivery equipment within manufacturer/division standards, properly administering contrast agents, carefully observing the six rights of drug administration 1.) Right Patient, 2.) Right Route, 3.) Right Dose, 4.) Right Time, 5.) Right Medication 6) Right Documentation. 5. Applies knowledge of Age Specific Criteria in carrying out work duties and tasks. 6. Recognizes examination findings that may require immediate clinical response and notifies the interpreting radiologist (i.e., Critical result findings.) 7. Demonstrates ability to work effectively in all assigned areas. 8. Demonstrates flexibility to the demands of patient care, including but not limited to coming in early, staying late, alternative shift coverage, emergency "ride out team" and rotational call coverage etc., as needed/assigned. 9. Maintains cleanliness/orderliness of all imaging rooms, dressing rooms, and work areas a. Responsible for stocking, transporting, and distribution of supplies within the section. b. Disposes of used linens as needed. c. Monitors personnel, work areas, and patient care areas to ensure that the levels of radioactive materials are in accordance with regulations. i. Decontaminate work and patient care areas as needed. ii. Disposes of radioactive materials. 10. Adheres to HIPAA requirements to protect patient privacy and confidentiality at all times. 11. Assures all necessary patient documentation is complete and accurate. a. Clearly writes required information on all necessary forms. b. Enters data into computers that is accurate and free from errors. c. Confirms patient using approved identifiers, employing the "best practices" of the section to ensure patient demographic accuracy. 12. Maximizes productivity and operational effectiveness by working with entire multi-disciplinary care team to resolve associated clinical care questions. 13. During system failure, performs section down-time procedures and immediately reports to supervisor. 14. Ensures accurate, complete, and timely transfer of images to PACS. 15. Performs CT procedures. 16. Assists with equipment maintenance logs (e.g., department stock, crash cart, refrigerator, temperature logs etc.).
Role & responsibilities Create print-ready artworks including brochures, leaflets, hoardings, banners, standees, and signage. Design creatives for social media, internal communication, and marketing campaigns. Ensure all designs strictly follow the hospitals brand guidelines. Support video editing tasks for patient awareness videos, short promos, etc. Work collaboratively with the senior designer and marketing team for timely delivery. Maintain and organize design assets and artwork files systematically. Prepare artworks in required sizes for offset and digital printing. Ensure high accuracy, quality, and consistency in design output. Preferred candidate profile 2+ years of experience in graphic design Prior work or academic exposure to healthcare/hospital branding is a plus.
Manage and coordinate nurse schedule Assign patients to nurses Ensure adherence to all relevant nursing standards Maintain quality assurance of nursing documentation and client records Create reports for senior management Ensure compliance with nursing policies and procedures Educate and train new nurses Evaluate nurses engagement and performance Inform patients' family members about medical procedures and doctors instructions Provide psychological and emotional support to patients and their family and friends Provide clinical expertise in the management of medical and psychiatric emergencies. Nursing care matrix Problem Solving Concurrence with accreditation standards Adherence to CCA policies. Takes prompt decisions on all operational and team matters that are outside the purview of subordinates Keeps in touch with the entire team with regular meetings
Responsibilities 1. Maintains an atmosphere of caring, concern and support for the facilitys patients, visitors, and staff members on a consistent basis. 2. Explaining the process to patients and answering their questions. 3. Prepares equipment, such as immobilization, treatment, and protection devices, and positions patient according to prescription. 4. Supports the patient in getting into the required position for the treatment. 5. Enters data into computer and sets controls to operate and adjust equipment and regulate dosage. 6. Delivers radiation treatment according to written prescription and treatment plan. 7. Use radiation safety measures and protection devices to ensure safety in patient care throughout the treatment administration. 8. Recognizes deviation from prescribed treatment delivery and reports all deviations to the Medical Physicist. 9. Assures the quality of treatment delivery through the complete and accurate documentation of treatment records. Assists with equipment maintenance logs (e.g., departmental stock, crash cart, refrigerator, temperature logs etc.). Determines the exact location of the area requiring treatment. Calibrates and operates the machine to treat the patient with radiation. Monitors the patient to check for unusual reactions to the treatment. Assures the quality and consistency of treatment portal placement by utilizing IGRT as prescribed by the physician. Explains treatment procedures to patient and/or family members and refers medical questions to the appropriate staff members. 16. Ensures equipment remains in working order. Reports equipment malfunctions to supervisor. 17. Takes localization digital radiographs according to planned treatment delivery under the direction of a radiation oncologist. 18. Assists physician(s) or nurse(s) in the administration of contrast agents used during treatment localization. 19. Performs measurements for use during treatment calculation.
Knowledge, skills, and abilities Required: Sound subject knowledge and good analytical and assessment skills, technical skills. Responsibilities: 1. Performs patient care activities within professional scope of practice including but not limited to: POCT, IV insertion, patient interview/assessment/discharge/ phone education and confirmation, patient transportation, preparation, and administration of radiopharmaceuticals, etc. 2. Always ensures patient/family/staff and visitor safety by monitoring his/her environment. a. Safely screens patients and manages the clinical and research driven clinical /evaluation process for implanted devices to obtain clearance for the imaging procedure. This includes all aspects of patient event reporting & Stop the Line. b. Maintains strict control of access to clinical areas. (i.e., Hot Lab, technical, supply, etc.) c. Follows ALARA safety guidelines, with specific focus on hi-energy cyclotron and generator produced PET radiopharmaceuticals. 3. Recognizes patient distress signs. Initiates and assists with emergency response teams. 4. Adheres to all infection control practices. a. Utilizes sterile or aseptic technique wherever applicable. b. Handles contrast media and contrast delivery equipment within manufacturer/division standards, properly administering contrast agents, carefully observing the six rights of drug administration 1.) Right Patient, 2.) Right Route, 3.) Right Dose, 4.) Right Time, 5.) Right Medication 6) Right Documentation. 5. Applies knowledge of Age Specific Criteria in carrying out work duties and tasks. 6. Recognizes examination findings that may require immediate clinical response and notifies the interpreting radiologist (i.e., Critical result findings.) 7. Demonstrates ability to work effectively in all assigned areas. 8. Demonstrates flexibility to the demands of patient care, including but not limited to coming in early, staying late, alternative shift coverage, emergency "ride out team" and rotational call coverage etc., as needed/assigned. 9. Maintains cleanliness/orderliness of all imaging rooms, dressing rooms, and work areas a. Responsible for stocking, transporting, and distribution of supplies within the section. b. Disposes of used linens as needed. c. Monitors personnel, work areas, and patient care areas to ensure that the levels of radioactive materials are in accordance with regulations. i. Decontaminate work and patient care areas as needed. ii. Disposes of radioactive materials. 10. Adheres to HIPAA requirements to protect patient privacy and confidentiality at all times. 11. Assures all necessary patient documentation is complete and accurate. a. Clearly writes required information on all necessary forms. b. Enters data into computers that is accurate and free from errors. c. Confirms patient using approved identifiers, employing the "best practices" of the section to ensure patient demographic accuracy. 12. Maximizes productivity and operational effectiveness by working with entire multi-disciplinary care team to resolve associated clinical care questions. 13. During system failure, performs section down-time procedures and immediately reports to supervisor. 14. Ensures accurate, complete, and timely transfer of images to PACS. 15. Performs CT procedures. 16. Assists with equipment maintenance logs (e.g., department stock, crash cart, refrigerator, temperature logs etc.).
As a Duty Doctor, also known as a Resident Medical Officer (RMO), you will be responsible for providing medical care and support to patients within a healthcare facility, typically in a hospital setting. You will work under the supervision of senior medical staff and play a crucial role in ensuring the well-being and safety of patients during your shifts. Qualifications and Requirements Medical degree (MBBS or equivalent) from a recognized medical school or university. Valid medical license or registration to practice medicine in the jurisdiction where the healthcare facility is located. Completion of a rotating internship or residency program in a hospital setting, with hands-on clinical experience across various specialties. Strong clinical skills and knowledge of medical principles, practices, and standards of care. Ability to work effectively in a fast-paced and dynamic environment, with excellent decision-making, problem-solving, and critical thinking abilities. Excellent communication and interpersonal skills, with the ability to interact professionally and empathetically with patients, families, and colleagues. Flexibility to work rotating shifts, including nights, weekends, and holidays, as required by the staffing schedule. Commitment to continuous learning and professional development, staying updated on medical advancements, guidelines, and best practices. Certification in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) may be required, depending on the healthcare facility and specialty area. Key Responsibilities Provide medical care and treatment to patients admitted to the hospital, including emergency cases, inpatients, and outpatients. Conduct initial assessments and examinations of patients, including taking medical histories, performing physical examinations, and ordering diagnostic tests. Diagnose and manage acute and chronic medical conditions, prescribing medications, treatments, and therapies as necessary. Monitor patients progress and response to treatment, adjusting care plans and interventions as needed to ensure optimal outcomes. Respond promptly to medical emergencies and code blue situations, providing advanced life support and resuscitation as required. Collaborate with interdisciplinary healthcare teams, including nurses, specialists, and support staff, to coordinate patient care and facilitate multidisciplinary rounds. Communicate effectively with patients and their families, providing information, education, and emotional support regarding medical conditions, treatment options, and prognosis. Document all patient encounters, assessments, interventions, and outcomes accurately and timely in the electronic medical record (EMR) system. Adhere to established protocols, policies, and procedures for patient care, infection control, medication management, and safety standards. Participate in departmental meetings, case discussions, and quality improvement initiatives to enhance patient care delivery and clinical outcomes.
As a Staff Nurse, you will play a critical role in providing high-quality patient care and promoting wellness within the healthcare facility. You will work closely with patients, physicians, and other healthcare professionals to deliver compassionate and comprehensive nursing care across various settings. Qualification Bachelor of Science in Nursing (BSN),General Nursing & Midwifery or equivalent degree from an accredited nursing program. Current registered nurse (RN) licensure in the state of practice. Proven clinical nursing experience in a hospital, clinic, or healthcare setting, with a strong foundation in medical-surgical nursing. Proficiency in nursing skills, including patient assessment, medication administration, wound care, and patient education. Excellent communication and interpersonal skills, with the ability to effectively interact with patients, families, and healthcare team members. Critical thinking, problem-solving, and decision-making abilities in fast-paced and high-pressure situations. Compassion, empathy, and a patient-centered approach to care delivery. Flexibility to work various shifts, including nights, weekends, and holidays, as required by the healthcare facility. CPR certification and other relevant certifications may be required, depending on the specialty or practice area. Commitment to professional growth and continuous learning in the field of nursing. Key Responsibilities Assess patients health status, develop nursing care plans, and implement appropriate interventions to meet patients needs. Administer medications, treatments, and procedures as prescribed by physicians and monitor patients responses. Monitor and record patients vital signs, symptoms, and medical history, maintaining accurate and up-to-date patient records. Collaborate with interdisciplinary healthcare teams to coordinate patient care, including physicians, therapists, social workers, and other nurses. Provide emotional support and education to patients and their families regarding illness management, treatment plans, and self-care techniques. Assist in diagnostic procedures, surgeries, and therapeutic interventions, ensuring patient safety and comfort throughout the process. Follow established infection control protocols and safety standards to maintain a clean and safe environment for patients, staff, and visitors. Respond promptly to emergencies, including cardiac arrest, respiratory distress, and other critical situations, following established protocols and procedures. Participate in ongoing professional development activities, including continuing education, training programs, and quality improvement initiatives. Adhere to ethical and legal standards of nursing practice, maintaining patient confidentiality and respecting patients rights and autonomy.
Responsible for managing and reconciling payments related to executive compensation within the organization. This role requires meticulous attention to detail, strong analytical skills, and the ability to collaborate effectively with various departments to ensure accurate and timely processing of the payments. Qualification Any Bachelors degree /Any Masters degree Should have have good knowledge of all TPA work. Must be aware of norms of the insurance sector. . Basic Knowledge of billing. Provides excellent customer care. Excellent communication and computer skills Demonstrates strong interpersonal skills. Multi-tasks well in a fast-paced workplace. Key Responsibilities Claims Processing: Oversee the end-to-end process of insurance claims submission and follow-up. Ensure accuracy and completeness of claim documentation before submission. Coordinate with medical billing and coding teams to resolve claim discrepancies. Third-Party Administrator (TPA) Management: Develop and maintain relationships with TPAs to streamline communication and enhance collaboration. Negotiate and review service agreements with TPAs to ensure favorable terms for the hospital. Monitor TPA performance and address any issues promptly. Verification and Authorization: Verify patient insurance coverage and obtain necessary authorizations for procedures and treatments. Collaborate with medical staff and insurance companies to address authorization-related issues. Reimbursement and Revenue Cycle Management: Monitor and analyze reimbursement trends to identify opportunities for revenue enhancement. Implement strategies to reduce claim denials and improve reimbursement rates. Claims Denial Management: Investigate and analyze reasons for claims denials and implement corrective actions. Collaborate with the Accounts team to appeal denied claims and minimize financial impact. Reporting and Analytics: Generate regular reports on insurance and TPA performance metrics. Provide insights and recommendations based on data analysis to improve processes and financial outcomes. Regulatory Compliance: Stay informed about changes in healthcare insurance regulations and ensure the hospitals compliance. Implement and update policies and procedures to align with regulatory requirements. Customer Service: Serve as a point of contact for insurance companies, TPAs, and internal and external customers regarding insurance-related inquiries. Address patient concerns related to insurance and claims processing.
Role & responsibilities Assist and support patients & visitors as per their needs along with effectively managing of front desk services including registration and outpatient and daycare billing. Preferred candidate profile Welcomes and greets patients and visitors. Enquires politely on the reason for visit and ensures patient is properly guided. Upon new patient arrival, will have to prepare themselves with all materials required for registering the patient, such as the outpatient file, registration form and general consent. Explains the registration process and obtains completed forms from the patient and uploads to the EMR after verifying the forms for completeness. Patient photo is also uploaded into the record. Captures patient source information during registration based on the set guidelines. Schedules patient appointments. Tracks patient at all times through outpatient process and follows up to ensure the optimal patient wait times. Captures patient each step of the patients workflows in the OPD tracker for follow-up and closure of the patient processes including consultation, investigations, diagnosis, staging, through start of treatment. Responsible for handing over the patient to nursing for intake process. Keeps patient appointments on schedule by notifying clinician of patient’s arrival, reviewing service delivery compared to schedule, and alerting clinicians of service delays. Comforts patients by anticipating patients’ anxieties, answering patient questions, coordinating with other departments and escalating any patient issues as necessary to ensure resolution. Ensures all front office related EMR entries are completed, and that patient follow up schedule is entered prior to patient checkout after completion of the visit. Responsible for orienting the patient /attendant during the first visit of the various departments and services along with locations to facilitate easy access during the next visit. Knowledgeable about and prepared to answer questions about services and direct the patient / attenders to the relevant person for any queries. Bill outpatient services and direct patient to the service area. Responsible for collecting and securing the payment obtained from the patient according to the billing done. Responsible for reconciling and depositing the cash on same day after his / her shift to the accounts department along with the system report. Stocks outpatient areas with the required stationery and supplies. Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Maintains operations by following policies and procedures and reporting any required changes. Follow up on pending investigations and reports. Tracks and ensures calls are returned / queries are addressed using the EPABX tracker / telephone log. Coordinate with the admission desk for all admissions and transfer in / out of patients. Contributes to team effort by accomplishing related results as needed. Meet every patient and collect feedback for outpatient, daycare, and IP (as applicable), immediately address any issues in coordination with the respective departments and to communicate back to the patient party regarding resolution. Collect reports of insurance patients and hand over to the billing department.
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