Patient Navigator (Field Counsellor)

Job Summary:

Patient Navigator (Field Counsellor)

Key Responsibilities:

• Patient Enrollment:

  Engage with patients and caregivers at hospitals to clearly explain our assistance programs and facilitate the enrollment process.

• Eligibility & Documentation:

  Verify patient eligibility, manage required documentation, and accurately input data into our CRM system.

• Patient Follow-Up:

  Regularly check in with patients to ensure they are receiving program benefits and are satisfied with the support provided.

• Audit Participation:

  Assist during audits conducted by pharmaceutical companies, ensuring compliance and transparency.

Qualifications:

• Bachelor’s degree in science, Pharmacy, Social Work, Psychology, Counseling, Nursing, or a related field (master’s degree or equivalent experience preferred).
• Prior experience in counseling or social work, ideally within the healthcare sector.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients and families.
• Empathetic, compassionate, and patient-centric approach.
• Ability to work independently and manage a flexible schedule to meet patient needs.
• Familiarity with cancer and critical care treatments, as well as support services and community resources.
• Comfortable with using computer systems and CRM/patient management software.
• Must have a valid driver’s license and access to reliable transportation for field visits.

Desired Traits:

• Strong problem-solving skills and the ability to manage complex or sensitive situations with care.
• Emotional resilience and professionalism in handling difficult conversations.
• Team player with a collaborative mindset, able to work effectively with healthcare providers and community organizations.

• Location- Multiple

Interested candidates can DM us with their resume or email it to hr@rxcs.in.