Job Summary: We are seeking a compassionate and dedicated Patient Navigator (Field Counsellor) to join our team. In this field-based role , you will provide direct, in-person support to patients and their families throughout their treatment journey. As a key member of the support team, you will play a vital role in ensuring patients receive the guidance, resources, and care they need. Key Responsibilities: Patient Enrollment: Engage with patients and caregivers at hospitals to clearly explain our assistance programs and facilitate the enrollment process. Eligibility & Documentation: Verify patient eligibility, manage required documentation, and accurately input data into our CRM system. Patient Follow-Up: Regularly check in with patients to ensure they are receiving program benefits and are satisfied with the support provided. Audit Participation: Assist during audits conducted by pharmaceutical companies, ensuring compliance and transparency. Qualifications: Bachelor’s degree in science, Pharmacy, Social Work, Psychology, Counseling, Nursing, or a related field (master’s degree or equivalent experience preferred). Prior experience in counseling or social work, ideally within the healthcare sector. Excellent communication and interpersonal skills, with the ability to build trust and rapport with patients and families. Empathetic, compassionate, and patient-centric approach. Ability to work independently and manage a flexible schedule to meet patient needs. Familiarity with cancer and critical care treatments, as well as support services and community resources. Comfortable with using computer systems and CRM/patient management software. Must have a valid driver’s license and access to reliable transportation for field visits. Desired Traits: Strong problem-solving skills and the ability to manage complex or sensitive situations with care. Emotional resilience and professionalism in handling difficult conversations. Team player with a collaborative mindset, able to work effectively with healthcare providers and community organizations. Location- Multiple 👉 Interested candidates can DM us with their resume or email it to hr@rxcs.in.
💼 We’re Hiring: FAS Representative – Financial Assistance Program 📍 Locations: Mumbai || Delhi NCR Join iCanHeal — India’s most trusted digital companion for cancer and critical care. We’re on a mission to simplify cancer and critical care by connecting patients and families with personalized navigation, financing solutions, and holistic support. Backed by a strong network of hospitals, healthcare professionals, and industry partners, we ensure that no one faces cancer alone. 🌟 About the Role As a FAS Representative – Financial Assistance Program , you’ll play a key role in bridging the gap between healthcare and financial access. This is a field-based role where you’ll work closely with oncologists, hospital teams, and medical representatives to drive awareness and adoption of our Financial Assistance (FAS) Program — empowering patients with seamless financing solutions for their treatments. 🔹 What You’ll Do Partner with medical representatives to introduce oncologists and hospitals to the FAS Program Explain program features, processes, and eligibility criteria to doctors and hospital stakeholders Build trust and address queries related to financing solutions Transition to independent doctor engagement to drive program adoption Share market and field insights to refine communication and outreach strategies 🔹 What We’re Looking For Graduate in Finance, Business, or related field 2–4 years of experience in financial services (loans, EMI programs, NBFCs) or healthcare financing/insurance/TPAs Excellent communication and presentation skills Strong relationship management and persuasion abilities Willingness to travel extensively ✨ Preferred Qualifications Experience in healthcare financing, insurance, or hospital credit desks Familiarity with the oncology ecosystem 💡 Key Skills Persuasive Communication | Relationship Building | Independent Ownership | High Energy 📩 Interested? Send your resume to hr@rxcs.in 🚀 Be a part of a mission that makes life-saving treatments accessible and affordable for every patient.
Company Description iCanHeal is India’s leading digital platform dedicated to simplifying cancer and critical care. Our mission is to empower cancer patients and their families with timely, affordable, and compassionate care. We offer personalized navigation, financing solutions, and holistic support ensuring that no one faces cancer alone. Our services include personalized treatment plans, access to insurance and fundraising, online tools for care management, and wellness programs. We have supported thousands of patients across India, building a robust ecosystem of hospitals, healthcare professionals, and industry partners to deliver better outcomes. Role Description We are hiring a Customer Service & Patient Support SME (Healthcare) for a full-time, on-site role in Mumbai . The role will be responsible for managing inbound patient inquiries, responding to CRM leads, coordinating with internal teams and healthcare partners, and ensuring a seamless service experience for patients and their families. The SME will also maintain accurate records, monitor service quality, and provide insights for process improvements. Qualifications & Skills 2–5 years of experience in customer service (Healthcare), patient support, or healthcare operations Strong healthcare background (hospital, diagnostics, home healthcare, or similar) Excellent communication and interpersonal skills in English and regional languages Ability to handle sensitive conversations with empathy and professionalism Skilled in CRM tools, Excel, and record-keeping Strong coordination, problem-solving, and multitasking abilities Proactive and solution-oriented mindset 📩 Interested? Send your resume to hr@rxcs.in 🚀 Join us in delivering compassionate, seamless, and meaningful care to patients and their families.
💼 We’re Hiring: Financial Access Specialist (FAS Program) 📍 Locations: Mumbai | Delhi NCR 🚀 Join iCanHeal — India’s most trusted digital companion for cancer and critical care! 🌟 About iCanHeal At iCanHeal, we’re redefining how patients and families navigate cancer and critical care. Our mission is simple yet powerful — to make life-saving treatments accessible, affordable, and compassionate . Through personalized navigation, financing solutions, and holistic support, we ensure that no one faces cancer alone. 💪 About the Role We’re looking for dynamic, field-driven professionals to join our Financial Assistance Program (FAS) team. As a Financial Access Specialist , you’ll be the bridge between hospitals, doctors, and patients — helping them access smooth and affordable financing for cancer treatment. This is a field-based role with unlimited incentive potential — the more you connect, educate, and empower, the more you earn! 🔹 What You’ll Do Partner with medical representatives and hospital teams to introduce iCanHeal’s Financial Assistance (FAS) Program Educate oncologists, administrators, and patient counselors about program benefits and application processes Build trust with doctors and stakeholders to enable adoption of patient financing solutions Address queries related to eligibility, documentation, and approval timelines Gradually manage independent doctor and hospital engagement Gather field insights to improve communication and outreach strategies 🔹 What We’re Looking For Graduate in Finance, Business, Healthcare, or related field 2–4 years of experience in financial services (loans, EMI programs, NBFCs) or healthcare financing/insurance/TPAs Excellent communication, persuasion, and relationship management skills Self-starter with a high-energy approach to fieldwork Willingness to travel extensively across assigned territories ✨ Preferred Qualifications Experience in healthcare financing, insurance, or hospital credit desks Familiarity with the oncology or healthcare ecosystem 💰 Why Join iCanHeal? ✅ Unlimited Incentives – No cap on earnings; your performance drives your pay ✅ Purpose-Driven Work – Help patients access timely and life-saving treatments ✅ Career Growth – Be part of a fast-scaling healthcare startup ✅ Field Freedom – Flexible, autonomous, and dynamic work environment 💡 Key Skills Persuasive Communication | Relationship Building | Independent Ownership | Financial Acumen | High Energy 📩 Interested? Send your resume to hr@rxcs.in Join us and be part of a mission that makes quality care accessible and affordable for every patient.
As a Financial Access Specialist at iCanHeal, your role will involve being the bridge between hospitals, doctors, and patients to facilitate smooth and affordable financing for cancer treatment. Your responsibilities will include: - Partnering with medical representatives and hospital teams to introduce iCanHeal's Financial Assistance (FAS) Program - Educating oncologists, administrators, and patient counselors about program benefits and application processes - Building trust with doctors and stakeholders to promote the adoption of patient financing solutions - Addressing queries related to eligibility, documentation, and approval timelines - Gradually managing independent doctor and hospital engagement - Gathering field insights to enhance communication and outreach strategies To excel in this role, you should have a graduate degree in Finance, Business, Healthcare, or a related field, along with 2-4 years of experience in financial services (loans, EMI programs, NBFCs) or healthcare financing/insurance/TPAs. Additionally, possessing excellent communication, persuasion, and relationship management skills, being a self-starter with a high-energy approach to fieldwork, and a willingness to travel extensively across assigned territories are essential. Preferred qualifications include experience in healthcare financing, insurance, or hospital credit desks, as well as familiarity with the oncology or healthcare ecosystem. Joining iCanHeal will offer you purpose-driven work, career growth opportunities in a fast-scaling healthcare startup, and a flexible, autonomous, and dynamic work environment. If you are interested in this exciting opportunity, please send your resume to hr@rxcs.in and become a part of a mission that aims to make quality care accessible and affordable for every patient.,