Patient Care Coordinator

Job Title: Patient Care Coordinator (PCC)

Department: Patient Services / Operations
Reports To: Front Office Manager / Hospital Administrator

Job Summary

The Patient Care Coordinator (PCC) acts as a liaison between patients, families, doctors, and hospital departments to ensure smooth patient flow, high-quality service, and a positive patient experience from admission to discharge.

Key Responsibilities

Patient Coordination & Support

• Assist patients and attendants during registration, admission, and discharge
• Guide patients through hospital processes, departments, and services
• Ensure patient comfort, safety, and satisfaction

Doctor & Department Coordination

• Coordinate with doctors, nurses, diagnostics, pharmacy, and billing teams
• Schedule appointments, investigations, and procedures
• Ensure timely patient movement and reduce waiting time

Patient Experience & Grievance Handling

• Address patient queries and complaints courteously
• Escalate issues to concerned departments or management when required
• Collect and report patient feedback

Documentation & Billing Support

• Support admission forms, consent forms, and insurance documentation
• Coordinate with billing and TPA/insurance desks
• Ensure accuracy of patient records and data entry

Compliance & Quality

• Follow hospital policies, NABH standards, and patient confidentiality norms
• Maintain hygiene, safety, and infection control protocols

Skills & Competencies

• Excellent communication and interpersonal skills
• Patient-focused and empathetic approach
• Coordination and multitasking abilities
• Basic knowledge of hospital operations and billing
• Computer proficiency (HIS, MS Office)

Qualifications & Experience

• Graduate in any discipline (Healthcare background preferred)
• 1–3 years of experience in hospital front office or patient services
• Freshers with good communication skills may be considered

Working Conditions

• Rotational shifts, including weekends and holidays
• Continuous interaction with patients and hospital staff

Job Type: Full-time

Pay: ₹11,868.36 - ₹30,171.31 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person