Patient Care Coordinator

Experience : 0-2 Years in Hospital/Clinic

Qualification : Graduation

•     To greet visitors and patients, determine their needs and guide them accordingly.
•      To answer queries and to provide information directly to the person or on the telephone.
•     For e.g. Explaining rates, charges, services, discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patient’s relatives when the patient is placed on the critical list.
•      To make future reservations for patients
•       Guiding relatives of patients to their rooms during visiting hours
•       To maintain and prepare files, records and reports.
•       Feeding data into the computer
•       Dispatch of lab reports.
•       Coordination with all counters.
•       To courier patient report dispatch and handling of MIS reports
•       Handle grievance
•       Explain hospital regulations to patients, concerning visitors and visiting hours
•       To arrange for escorting patient to room or ward station
•       To sort mails and deliver messages

Knowledge and Specific Skills

• To give accurate and appropriate explanations to visitors and patients.
• To understand and apply knowledge of medical terminology.
• Numerical Skills involving basic arithmetic, percentages.
• Problem solving and decision-making.
• To think independently and exercise one’s own judgment in determining actions during emergencies and challenging situations
• Interpersonal skills
• Other skills, which includes
• Open mindedness
• Assertiveness
• Presence of mind
• Proper time management
• Initiative
• Patience
• Prompt/Alertness