Patient Care Coordinator

Walkin: Mon to Sat between 10am to 3pm

Interview location: No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu 600130.

Patient Care Coordinator:

Job Description:

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patients queries by being single point of contact.
• Guidance and counseling to the patients and their families.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customers feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

Preferred candidate profile:

Qualification:

• Any Graduate.
• Experience: 0 to 2 years. Freshers can apply.
• Should posses high standards in communication and grooming.
• Rotational Shift.
• Immediate Joiners are preferred.
• Gender: Male or Female
• Location: Siruseri (Near SIPCOT IT Entrance)

Contact: HR - omrhr@drkmh.com - 7825853055

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Current monthly gross salary?
• Expected monthly gross salary?
• Willing to work in rotational shifts including night duties?
• Willing to work at Siruseri-Chennai location?
• Relevant work experience in years?
• Notice period days if any?
• Current location? mention precisely

Work Location: In person

Expected Start Date: 06/09/2024