Patient Care Coordinator

Position Summary

The Patient Care Coordinator serves as a key liaison between patients, families, and the healthcare team. This role ensures seamless coordination of care, supports patient needs, and enhances the overall patient experience by guiding them through the healthcare process, addressing concerns, and ensuring high-quality service delivery.

Key Responsibilities

• Patient Support & Communication
• Serve as the primary point of contact for patients and families, ensuring clear communication and compassionate support.
• Educate patients on treatment plans, procedures, discharge instructions, and follow-up care.
• Address patient questions, concerns, and complaints in a timely and professional manner.
• Care Coordination
• Schedule and manage patient appointments, referrals, and follow-ups.
• Coordinate between physicians, nurses, allied health professionals, and administrative staff to ensure continuity of care.
• Monitor patient progress and ensure adherence to care plans.
• Administrative Duties
• Maintain accurate patient records in compliance with hospital policies and confidentiality guidelines.
• Manage patient admission, transfer, and discharge processes.
• Assist with insurance verification, billing queries, and authorization processes when needed.
• Quality & Compliance
• Ensure compliance with hospital protocols, safety standards, and regulatory requirements.
• Participate in patient satisfaction initiatives and quality improvement projects.
• Document patient feedback and contribute to service improvement strategies.

Qualifications

• Education:
• Bachelor’s degree in Nursing, Healthcare Administration, Social Work, or related field (preferred).
• Diploma/Certification in patient care or healthcare administration (acceptable with experience).
• Experience:
• 1–3 years of experience in healthcare, patient services, or a clinical setting.
• Experience in coordinating patient care or working in a hospital environment is an advantage.
• Skills & Competencies:
• Strong communication and interpersonal skills with a compassionate approach.
• Excellent organizational and time-management abilities.
• Knowledge of medical terminology and hospital operations.
• Proficiency in MS Office and hospital information systems (HIS/EMR).
• Ability to handle sensitive information with confidentiality and professionalism.

Key Attributes

• Patient-focused mindset with empathy and respect.
• Ability to work under pressure in a fast-paced hospital environment.
• Collaborative team player with problem-solving skills.
• Commitment to continuous learning and service excellence.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person