Partner Support Executive

Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Position:

The International Department is at the forefront of revenue generation and the maintenance of revenue security from a range of opportunities presented across the vast product portfolio. This activity is represented mainly by stakeholder and/or account management.

In this role the candidate will be a part of 24/7 support queue in delivering effective customer support to our partners via GUS Gateway. Which involves support on application processing, billing, access, and contract related queries.

Key Responsibilities and Accountabilities

Contribute to thriving sales team with great customer services and the ability to meet the needs of clients who need assistance. Provides sales and customer service support to customers calling, emailing, live chatting or instant messaging the team.

• 
  Learn how to use database systems and technology to deliver great customer care.
• Help customers register online and process their application.
• Provide timely and accurate information to the customer and case documentation.
• Generate outbound follow-up calls as required.
• Successful support agents will need to be able to handle more than one chat at a time.
• Answers enquires by clarifying desired information, researching, locating, and providing information.
• Provide customer support via live chat, social media and email in a way that reflects our client's culture.
• Assist customers in locating applications and / or provide status.
• Explaining available contract options & assist with navigation of the site.
• Work as part of the sales team to drive positive company sales results.

Requirements:

• Bachelor’s Degree, preference for financial qualifications
• Prior experience working in an international voice process.
• Minimum of 3 years as a customer Service representative
• Strong communication skills (written, oral & email)
• Telephone etiquettes.
• Multitasking
• Analytical and problem-solving abilities
• A positive and determined approach
• Ability to use own initiative and pay close attention to detail
• Excellent organisational and time management skills including ability to cope with competing demands and to prioritise tasks
• Confident in dealing with various levels of seniority
• Capable of working independently, and having responsibility as an individual
• Exhibit professional standards of behavior at all times
• Working with multiple internal and external stakeholders

Other information:

Please note this position is only available on our Consultancy Agreement.

We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. Please share your CV in English. We wish you every success.

GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.