Partner Support Executive

The Partner Support Executive will be the primary point of contact for partners, responsible for resolving their queries efficiently and promptly. This role plays a crucial part in fostering a partner-centric approach within the organization, enhancing support quality, and nurturing strong relationships with partners to drive organic growth. Key Responsibilities: - Handling partner queries and issues through various communication channels such as email, CRM, and Zoho Desk. - Ensuring timely resolution of tickets and maintaining high partner satisfaction levels. - Communicating effectively with partners, both verbally and in writing, to provide clear and concise solutions. - Monitoring and maintaining key performance indicators (KPIs) related to partner feedback, ticket resolution time, and overall service performance. - Assisting in creating and improving support procedures, policies, and standards. - Tracking and reporting performance metrics regularly to ensure targets are achieved. - Utilizing CRM tools, ticketing systems, and Zoho Desk to log, track, and resolve partner issues. - Analyzing MIS reports to enhance service efficiency and productivity. - Collaborating with internal teams to escalate and resolve partner-related issues. - Suggesting and implementing best practices from the BFSI sector and other industries to enhance support processes. - Following the roster system for workload management and ensuring support availability. - Contributing to maintaining an orderly workflow and effectively utilizing resources to meet service standards. Skills & Competencies: - Proficiency in Excel, CRM, and ticketing systems (experience with Zoho Desk preferred). - Strong written and oral communication skills in English. - Previous experience in a premium BFSI role is advantageous. - Ability to multitask and thrive in a fast-paced, deadline-driven environment. - Analytical mindset with the capability to assess and enhance service procedures.,