Partner Support Executive

About AiSensy

AiSensy

Meta's Emerging Partner of the Year 2023

• 100,000+ Businesses Onboarded

  : Trusted by businesses across India and beyond.

• ₹4000+ Crores Revenue Driven

  : Enabling real results through WhatsApp-led engagement over the last 3.5+ years.

About the Role – Partner Support Executive

Partner Support Executive

Key Responsibilities

Partner Query Support

• Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
• Maintain strong

  First Response Time (FRT)

  and meet

  chat acceptance SLAs

  .

Service Excellence

• Ensure

  CSAT scores of 95%+

  by delivering timely, accurate, and empathetic support.
• Maintain high-quality written communication with typing speeds of

  70+ words per minute

  .

Partner Onboarding & Integration

• Guide partners through the onboarding process and assist with dashboard integrations.
• Understand the unique business use cases of partners and deliver tailored support solutions.

Cross-Team Collaboration

• Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
• Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.

Must-Have

• 2–4 years of experience in partner or customer support roles (preferably in

  SaaS/B2B

  setups).
• Strong understanding of

  APIs, Webhooks

  , and third-party integration workflows.
• Proficiency with tools like

  Freshdesk, Zendesk, Intercom

  , or similar platforms.
• Excellent verbal and written communication skills.

Good to Have

• Prior experience in SaaS customer success or technical support.
• Familiarity with CRMs and automation tools.
• Experience collaborating with internal tech and onboarding teams.

Perks & Benefits

• Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem.
• Collaborate closely with cross-functional teams and leadership.
• Exposure to international partner operations and real-time WhatsApp integrations.

Why Join AiSensy?

• Fast-Growing Environment

  : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact.

• Global Exposure

  : Collaborate with WhatsApp’s global teams and join exclusive partner events.

• Create Real Impact

  : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement.

• Learn, Solve, Grow

  : Gain hands-on experience in technical integrations, client support, and strategic onboarding.

Learn More About Us

YouTube Demo – Watch Now

Partnership Model Explore here

• Website: https://m.aisensy.com
• YouTube: AiSensy YouTube Channel
• LinkedIn: AiSensy LinkedIn
• Instagram: @aisensy_official