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Partner Operations Analyst- INDIA

Partner Operations Analyst- INDIA

BMC Software

0 - 5 years

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: Indeed logo

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Skills Required

ai support leadership service management scaling drive training certification automation onboarding enablement layout reporting report forecast data integrity transactions saas agile transparency software compensation certifications

Work Mode

Remote

Job Description

Basic Information

Job Name

Partner Operations Analyst - India

Country

India

State

Maharashtra

City

Pune

Date Published

08-Dec-2025

Job ID

46096

Travel

up to 10%

Looking for details about our benefits?

Description and Requirements

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

The Partner Operations Analyst will lead critical initiatives such as Business Investment Funds, Teaming, and Co-Sell Programs for the Helix Channel COE. The role includes providing remote partner support to WW Partner Managers, supporting distributors and VAR partners, coordinating product and sales training, and reviewing certification/badging with partners. The objective is to ensure high-quality service delivery, improve transaction velocity, drive automation/AI adoption, and enhance partner community coverage.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Channel Partner Support

Own the WW Business Investment Funds, Teaming, and Co-Sell Programs
End-to-end ownership of partner agreements, system execution, and renewals
Act as back-up and ensure business continuity for the Channel COE Team

Channel Sales Support

Review Partner Deal Registration leads in BMC’s PRM (Partner Hub) system
Drive revenue and support opportunity closure with indirect sales channel partners

Partner Onboarding & Enablement

Develop and execute New Partner Onboarding Plans with Channel Managers
Manage partner certification/badging
Follow up on Partner Enablement Plan execution
Support partners with BMC site access, login issues, and train them on site layout and usage

Reporting & System Updates

Follow up on partner report submissions (Forecast, Enablement Tracker, etc.) as per geo requirements
Update SFDC as required
Perform data integrity and sanity checks

Relationship Management

Work with internal and external teams involved in partner transactions, including:

VAR Partners
BMC Helix Partner Managers
BMC Helix Channel Operations
Order Management
Accounts
BMC Helix Vendors

To ensure you are set up for success, you will bring the following skillset & experience:

4-5 years of experience in channel partner management, preferably in the IT products or SaaS industry.
A self-starter with a strong sense of ownership and accountability. The candidate should be ready to own the assigned region end-to-end, proactively support partner managers, and does what it takes to drive results. Should be agile, proactive, a team player, and someone who takes initiative to lead, support others, and create joint success stories. A “doer” with a strong drive to succeed and grow within the organization.
Excellent fluency in English language, both written and verbal communications.
Ability to independently and effectively multitask in a dynamic matrix environment and participate, contribute, and in some cases, lead to multiple efforts with stakeholders across the globe Use of automation in channel operations or AI tools in channel Operations will be a huge added advantage

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

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