Job
Description
Overview 2 roles - Presales solution engineers Responsibilities known as a " Presales Consultant," "Sales Consultant," or “Sales Engineer” the Solution Consultant is responsible for leading the solution evaluation throughout the sales cycle and delivering thought leadership to companies to transform their customer’s experience. You will be responsible for developing innovative demonstrations and proof of concepts to prove the value of Salesforce solutions within the context of our customers needs. You will have a proven track record of building innovative multi-product solutions that co-exist with our customers existing environments. Being able to translate our customers business goals into a working demonstrable vision will be a key skill. Your Responsibilities To develop and present innovative customer solutions to key decision makers to address their business issues and needs whilst showing business value Coordinate and own the entire solution cycle through close collaboration with other Salesforce product teams. Industry experience, incorporating and developing a point of view based on Salesforce’s (or similar) solutions. To fully understand and clearly articulate the benefits of Salesforce to customers at all levels, examples include; Administration/IT Staff, managers and "C" level executives. Develop new go to market propositions that reflect changing market demands. Such as how AI can benefit our industries. Display initiative, and self-motivation while delivering high-quality results along with meeting all expectations for both internal and external customers. Have a strong interest in growing your career and participating in our internal training programs and mentorship initiatives. Personality Attributes/Experience Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). This role is within our Automotive sector to help to lead UK OEM and Retailer organisations to implement Digital Transformation strategies and deliver more success to their customers. An understanding of these industries is essential. Awareness of industry trends, challenges, and common business solutions in use for both Auto OEMs and retailers. Track record of solution engineering, consultancy, or delivery for an enterprise software solution organisation that works within the Auto industry. We are open to a variety of backgrounds for the role. Solid oral, written, presentation and interpersonal communication and relationship skills. Proven time management skills in a dynamic team environment. Ability to work as part of a team to solve problems in multifaceted, energizing environments. Inquisitive, practical and passionate about technology and sharing knowledge. Likes to be the first to know something and to understand why and how things happen. Good at searching out information and experimenting likes to concentrate on a particular topic and solve puzzles. Good at explaining ideas and finding ways to keep people’s attention. Willing and able to travel as needed. hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant, you will lead sal es and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders, including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business needs. Skillset Master’s or Bachelor’s degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new technology and training end-users for smooth transitions. Capable of engaging with stakeholders up to the CXO level, simplifying technical concepts for non-technical audiences, and fostering collaboration across teams. Preferred CertificationsServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), Customer Service Management (CSM) / CRM, Human Resources Service Delivery (HRSD).
