Sr Manager - FCSS Operations

Summary:

Senior Manager will lead the FCSS operations team to ensure smooth functioning, performance optimization, and timely resolution of issues within the Foreign Currency Settlement System. The role involves maintaining and enhancing FCSS applications, collaborating with cross-functional teams, and implementing process improvements for operational efficiency. Key responsibilities include:
•    Monitoring system performance, incident management, and escalation handling. •    Understanding application architecture and technical/functional specifications. •    Managing and mentoring the operations team to achieve SLA adherence and operational KPIs. •    Driving continuous improvement initiatives and ensuring robust integration with enterprise systems.  

Experience:

•    Minimum 10 years in payment systems or settlement platforms.
•    Strong understanding of end-to-end payment processing: initiation, routing, authorization, settlement, and reconciliation. •    Hands-on or conceptual knowledge of SWIFT and ISO 20022 standards. •    Experience with API-based integration, secure communication frameworks, and IBM MQ messaging.

•    Working knowledge of Linux, Java, and database systems (Oracle, MySQL, SQL Server, PostgreSQL).
•    Experience in client/participant interaction, issue triage, escalation, and stakeholder communication. •    Familiarity with product security reviews, patch management, and system hardening. •    Proven ability to lead teams and drive operational excellence.

Knowledge:

•    Understanding of operating systems and languages like Linux / Java and its command line interfaces and software applications is crucial for effectively troubleshooting and maintaining applications. – Mandatory
•    Strong understanding of application architecture is necessary. – Mandatory •    Experience with database management and data analysis tools is beneficial for handling and interpreting application-related data. – Mandatory •    Knowledge for IBM MQ: (Mandatory)  o    Experience with IBM MQ: Familiarity with IBM MQ installation, configuration, and administration. o    MQ Queue Management: Ability to create and manage queues, topics, channels, and listeners in MQ. o    Message Handling: Understanding of message queuing principles, including message persistence, transactions, and error handling. •    Strong analytical abilities are essential for identifying and resolving issues that may affect application performance or efficiency. - Mandatory •    Capacity to multitask and prioritize effectively is vital for managing multiple issues and projects simultaneously while maintaining accuracy and attention to detail. - Mandatory •    Proficient communication skills are important for engaging with team members, IT professionals, and users, facilitating clear explanations of technical concepts. - Mandatory •    Strong customer service skills are required to address user inquiries promptly and effectively. - Mandatory •    The ability to work collaboratively in a team environment is essential for partnering with other engineers and IT professionals to provide optimal application support. – Mandatory  

Technical Skills:

•    Proficiency in various operating systems (Windows, Linux) to troubleshoot and support applications. - Mandatory
•    Familiarity with languages commonly used in application development (e.g., Java, JavaScript) to understand code behavior and assist in debugging. – Mandatory •    Experience with IBM MQ interfaces - mandatory •    Understanding of SQL and database management systems (e.g., Oracle, MySQL, SQL Server, PostgreSQL) for querying and troubleshooting data related issues. – Mandatory •    Familiarity with MS Office tools like (MS Word, PowerPoint, Excel) – Mandatory

Certifications :

Key Responsibilities