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Shining Stars Institution & travels
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Part Time/Full Time - Customer Service Executive - Non Voice

Part Time/Full Time - Customer Service Executive - Non Voice

Shining Stars Institution & travels

0 - 2 years

1 - 3 Lacs

noida

Posted:None| Platform:

Apply

Skills Required

bpo part time blended process email support non voice process email process customer service chat support non voice bpo non voice chat process customer support backend process customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Job Professionals!!!

Greetings from Shining Stars!!

HIRING FOR THE NON-VOICE PROCESS FOR MULTINATIONAL BPO FOR NOIDA LOCATION

Positions -

1. Non-Voice Customer Care Executive (Full_Time)

REQUIREMENT -

Salary -

For Fresher - Upto 18k ctc, 14k In hand

For Experience - Upto 23k ctc, 18.5k in hand

2. Non-Voice Customer Care Executive (Part_Time)

REQUIREMENT -

Salary -

Facilities -

Cabs provide in Odd hours

6 days working

Rotational Shift with Rotational Off

Excellent communication required

Role & responsibilities

Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.
Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible..
Identify opportunities to upsell or cross-sell products/services to customers based on their needs and preferences.
Continuously seek ways to improve the customer care process and contribute to overall customer satisfaction.

How to Apply:

For any further queries or to get your interview aligned please give a call on

Kaynat - 8957778258 connect on this no.

Please allow us time to revert and request you to drop either a text or drop your resume over the same number.

Thanks & Regards

Kaynat Khan

Team Leader

ShiningstarsITPL

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