Parent Relationship Officer / PRO (Female)

Key Responsibilities

• Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately
• Build effective, supportive and professional relationships with families to promote Schools Amazing Learning and support prospective families in identifying their school choice options
• Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices
• Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice
• Effectively managing workloads in a fast-paced environment
• Effectively work as a team to plan, coordinate and execute effective inbound and outbound campaign that promotes high conversion rate
• Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion

Abilities and Skills

• Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage
• Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools including Microsoft Office applications, on-line databases, email, and web-based research tools.
• Ability to manage social media is an added advantage
• Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred
• Effective analytical, critical thinking, writing and verbal communication skills

Required Qualifications

• Bachelors degree from an accredited college or university
• Minimum 2-3 years experience in sales and/or customer service environment
• Strong proficiency in English and Hindi

Local candidates from Bharuch needed.

Only shortlisted candidates will be contacted.

Background verification will be conducted for selected candidate.