Packaging Supervisor

THE ROLEAt Bombay Sweet Shop, we believe every mithai should be a little celebration—and every packaging experience should feel just as special. We’re looking for a Café Operations: Packaging Supervisor who’s not just about getting packages out the door, but about ensuring every delivery feels like a part of the magic we create at our shop. You’ll be the key to keeping things running smoothly behind the scenes, making sure our packaging is ready, the orders are packed perfectly, and our team is motivated to bring their best to the job every day.

Who You Are

You’re more than just someone who can pack orders—you’re someone who understands the importance of detail and quality. You know that timely, efficient, and error-free packaging is crucial to making our customer’s experience just as delightful as the mithai inside. Whether you’re coordinating with the front-of-house team or handling deliveries, you’ve got the organizational skills to juggle it all, all while keeping the team motivated and ensuring smooth operations.You have at least 2 years of experience in a fulfillment or logistics role and can handle high-pressure, fast-paced environments like a pro. But what truly sets you apart is your passion for ensuring everything is done perfectly—down to the smallest detail. You’re proactive, quick to solve problems, and ready to get your hands dirty (literally and figuratively) to make sure everything runs smoothly.This role is located out of our Andheri warehouse.YOUR TEAMYou’ll lead the packaging team, ensuring that everyone is working together efficiently and with the same goal in mind: delivering a perfect product every time. But you won’t be doing this alone. You’ll work hand-in-hand with the Operations Manager and the Front-of-House team to ensure seamless coordination and high-quality results across the board.You’ll also collaborate with various teams, from the Byculla delivery team to the Swiggy and Zomato coordinators, making sure every order is processed, packed, and dispatched on time, without fail.

Who You Will Report To

You’ll report directly to the Café Manager, who will work closely with you to ensure the smooth execution of all packaging and delivery operations.YOU WILL BE RESPONSIBLE FOR

• Packaging Coordination: You’ll work with the Operations Manager to ensure timely and efficient delivery of all packaging orders and make sure the packing process is error-free.
• Team Leadership: You’ll train, motivate, and manage the packaging team to maintain high standards and smooth execution. You’ll hire additional staff during peak times like festivals and holidays.
• Delivery Coordination: You’ll oversee the coordination of deliveries with the Byculla team for same-day and pre-orders, ensuring everything arrives on time.
• Order Management: You’ll handle Swiggy and Zomato orders, coordinating with the delivery personnel when they arrive for pickup.
• Cleanliness and Organization: You’ll maintain a clean and organized workspace, ensuring that all service areas are tidy and up to the highest standards.
• Collaboration: You’ll work closely with the Front-of-House team, supporting them wherever necessary to ensure smooth operations.
• Flexibility: You’ll be flexible and ready to work rolling shifts as per the needs of the Café operations.
  

Skills

• Organized: You’re a pro at managing time and resources, ensuring everything gets packed, processed, and dispatched efficiently.
• Team Leadership: You lead by example, motivating your team to perform at their best and ensuring everyone stays focused and positive, even during peak hours.
• Problem-Solving: You’ve got strong problem-solving skills, ready to step in and resolve customer inquiries, complaints, or any issues that arise in the packaging process.
• Fast-Paced: You thrive in a fast-paced, deadline-driven environment, ensuring orders are fulfilled on time, every time.
• Team Player: You’re collaborative, with good communication skills to work seamlessly with multiple teams across the Café operations.
• Experience: You’ve got at least 2 years of experience in a fulfillment or logistics environment and are ready to bring your expertise to this new challenge.
  

What You’ll Get

• The Chance to Lead: You’ll be at the center of operations, ensuring that our packaging and delivery processes run smoothly.
• Growth: At Bombay Sweet Shop, we’re all about promoting from within. This is your chance to take on more responsibility and grow your career with us.
• A Fun Team: You’ll work with a tight-knit team that’s focused, hard-working, and knows how to have fun while getting the job done.
  

At Bombay Sweet Shop, we believe in bringing back the magic of mithai. If you’re excited to play a crucial role in ensuring that every package is just as special as the mithai inside, we’d love to hear from you!
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