Overseas Operation Head

Job Title: Head of Operations

Location: Matunga(W) Mumbai
Reporting To: Founder & C0-Founder
Employment Type: Full-Time
Work Days: Monday-Friday (10.00 AM to 7.00pm) || Saturday -10.00AM TO 4.00PM

About Vision International:

We are a boutique Overseas Education Consultancy based in Mumbai, specializing in personalized counselling for students aspiring to pursue higher education in the UK, Ireland, Australia, the US, and Germany. Our services include admission and application guidance, student visa assistance, accommodation support, and end-to-end services for students and their families.As we grow, we are seeking a highly organized and results-driven Head of Operations to oversee and streamline our internal processes, elevate client experience, and ensure seamless coordination across departments.

Key Responsibilities:

l Lead daily operations across counselling, admissions, visa, marketing, and documentation team

l Optimize workflows and ensure smooth execution of student journey from inquiry to onboarding abroad

l Take ownership and demonstrate flexibility by stepping in to manage responsibilities during a team member’s absence, ensuring continuity and smooth workflow.

l Develop and implement operational strategies, SOPs, and service-level standards

l Collaborate with leadership on business planning, targets, and growth strategy

l Oversee staffing, training, resource allocation, and team productivity

l Ensure compliance with international admission and visa regulations

l Monitor KPIs across departments and generate performance reports

l Maintain vendor, university, and partner relationships

l Handle escalations, ensure quality control, and enhance overall student/parent satisfaction

l Support digitization efforts—integrating CRM tools, automation, and analytics

l Take daily reports from all departments, handle escalations promptly, and report key updates directly to the Founder and Co-Founder.

Key Requirements:

l Graduate/Postgraduate in Management, Education, or related field

l 5–10 years of experience in operations, preferably in education, EdTech, or service industry

l Prior experience in overseas education, visa services, or academic counselling is a plus

l Strong leadership, coordination, and problem-solving skills

l Excellent communication and interpersonal abilities

l Tech-savvy; experience with CRM, data tools, and operational dashboards

What We Offer:

l Leadership opportunity in a mission-driven and fast-growing education consultancy

l Collaborative, student-focused work environment

l Competitive compensation and performance-based growth

l Opportunity to impact hundreds of student journeys globally

Job Type: Full-time

Pay: ₹90,000.00 - ₹100,000.00 per month

Ability to commute/relocate:

• Matunga, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you previously led cross-functional teams and implemented process improvements in a fast-paced environment?

Education:

• Bachelor's (Required)

Work Location: In person