Outlet Manager

About the job:

A Manager is responsible for managing day to day operations activity across all the outlets. Will also be responsible to create a strategic plan to improve efficiency and increase departmental profits while managing the companys overall operations. Hiring staff, operating budgets, and launching price promotions that could attract more customers.

Overall responsibilities include formulating business strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.

Roles & Responsibilities:

Requisition:

• Requisition data to be checked on a daily basis
• Wastage data to be checked on a daily basis
• Any misalignments on requisition to be highlighted to the necessary escalation channel and resolved immediately
• Weekly consumption report to be shared with senior management Maintenance and upkeep:
• Daily walk through of space
• Checking in on escalations made on maintenance work
• Ensure all maintenance work is completed within given time frame
• Escalate via adequate channel if maintenance isn't completed

Staffing:

• Preparing weekly roster for all staff present at outlet
• Conduct training for all FOH staff on 4 major buckets including coffee, bakehouse, cacao and general service etiquette
• Facilitate training of all coffee / bakehouse vertical specific outlet staff along with relevant vertical POCs
• Track retention of staff training on a weekly basis
• Lead monthly review meetings with vertical specific POCs, HR and Senior Outlet Management to suggest any realignment or reallocation of staff where necessary
• Be responsible for management and welfare of all staff present at the outlet

Reporting:

Prepare and maintain daily finance MIS including sales data, wastage, receivables, cash deposits

• Prepare and maintain daily operational MIS including maintenance, incident reports, staffing challenges, operational challenges
• Prepare month end inventory valuation report
• Prepare monthly P&L of store along with Finance Dept

Sales:

• Set monthly targets with senior management for store revenues, and be responsible to achieve the same
• Allocate individual sales targets for staff members, manage internal incentive programs for the same
• Report to finance on any sales data required
• Be responsible for all revenue settlements across channels including cash / card / UPI

Marketing:

• Review the impact of marketing activities by analyzing sales reports, support marketing function with data and feedback on success metrics
• Ensure marketing initiatives are completed to a high quality standard in the outlet

Required Skills:

Proven 3+ years of experience in heading Operations of minimum 2 restaurant or Cafe units.

Experience in planning and budgeting

Knowledge of business process and functions

Strong analytical ability

Backend Operations System Knowledge

Understanding of Financial,P&L Statement

Self Starter

Excellent communication skills (English & Hindi)

Outstanding organizational and leadership skills

Problem-solving aptitude