Outbound Call Center Manager

How to Apply

Applications will NOT be considered unless you answer the below questions in an email to james@promisekeptco.com with the subject line “Outbound Call Center Manager – [Your Name]”:

A written response addressing:

1. ICP List Building — How do you gather a complete set of ICP (Ideal Customer Profile) businesses in a specific geography while minimizing bad leads and ensuring accurate owner/decision-maker details?
2. Redialing Strategy — When working a list, how do you decide how often to redial the same leads, and what cadence do you use to balance persistence with efficiency?
3. Number Quality — Based on your experience, what percentage of dials typically connect to corporate/office numbers versus personal mobiles, and how do you adjust your approach depending on the type of number?
4. Filtering & Cleanup — After exporting a bulk list of contacts from tools like Apollo or ZoomInfo, what exact steps do you take to filter out non-target companies/contacts and clean the data in a cost-effective way?

Your Resume

We are a fast-growing company building a high-volume outbound call center to support our U.S. clients. Our teams focus on outbound conversations with small and medium businesses, using curated lists to drive qualified appointments. We are seeking an experienced Outbound Call Center Manager who can run an outbound operation end-to-end and optimize for performance.

Role Overview

• Lead and mentor a team of outbound callers, supervisors, and support staff.
• Manage campaigns centered on list-based outbound calling and appointment-setting.
• Develop KPIs, reporting, and quality control standards to ensure consistent results.
• Oversee workforce scheduling, productivity monitoring, and escalation management.
• Collaborate with leadership to refine scripts, calling workflows, and training programs.
• Ensure compliance with company policies and client expectations.

Qualifications

• 3+ years of proven management experience in an outbound call center environment.
• Strong leadership, training, and coaching skills.
• Data-driven mindset with ability to track metrics and optimize outbound campaigns.
• Excellent written and spoken English communication.
• Tech-savvy; comfortable with CRMs, predictive/power dialers, and reporting tools.

Compensation

₹85,000 – ₹110,000 INR per month, plus performance-based incentives. This range is set above typical market levels to attract proven leaders with strong experience in managing outbound call center operations.

How to Apply

Email james@promisekeptco.com with subject “Outbound Call Center Manager – [Your Name]” and include:

A written response addressing:

1. ICP List Building — How do you gather a complete set of ICP (Ideal Customer Profile) businesses in a specific geography while minimizing bad leads and ensuring accurate owner/decision-maker details?
2. Redialing Strategy — When working a list, how do you decide how often to redial the same leads, and what cadence do you use to balance persistence with efficiency?
3. Number Quality — Based on your experience, what percentage of dials typically connect to corporate/office numbers versus personal mobiles, and how do you adjust your approach depending on the type of number?
4. Filtering & Cleanup — After exporting a bulk list of contacts from tools like Apollo or ZoomInfo, what exact steps do you take to filter out non-target companies/contacts and clean the data in a cost-effective way?

And your Resume

Applications without this email and written response will not be reviewed.