OTC Manager

Govern customer onboarding and credit assessment in coordination with Sales and Finance

Ensure accuracy, completeness, and governance of customer and vendor master data in SAP S/4HANA

Act as key liaison with Sales, Customer Service, IT, and Finance to resolve data issues

Drive automation and continuous improvement in master data processes

Own end-to-end processing and resolution of customer claims and deductions

Collaborate with Sales, Marketing, and Logistics to improve Claims TAT and minimize leakage

Enforce credit policy adherence including limits, terms, and risk categorization

Oversee collections, dispute resolution, cash application, and customer reconciliations

Ensure audit and credit compliance for sales order block and unblock activities

Own O2C KPIs including Claims TAT, DSO vs LE, master data accuracy, blocked orders SLA, and reconciliations

Prepare performance reports, insights, and improvement recommendations for management

Educational Background: Chartered Accountant (CA) CMA, CA inter .

Experience: 10+ years of progressive experience in Commercial Finance or Commercial

Operations within the FMCG / Consumer Goods / Distribution sector.

Domain Expertise: Prior hands-on experience in managing credit and collections

operations is a significant plus.

Technical Proficiency: Strong proficiency in SAP S/4HANA and advanced MS Excel skills.

Experience with business intelligence tools (e.g., Power BI,) is desirable.