OTC - Collections Specialist

Job Description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Collections Specialist will be responsible for Primarily responsible for Cash Collections & AR process, follow-up for payments with customers to pay their outstanding debts within their credit terms. Use effective communication techniques in dealing with delinquent customers, handling & resolving customer queries. Responsibilities Main Responsibilities Analyze customer account balancesEnsure that the individual cash targets are met on a monthly basis, thereby helping the team in achieving the overall cash target.Handle inbound queries - helping customers with copies of invoices, statements & additional documentation.Investigate, route and escalate & Resolve customer disputesRecord collection activity information in [Collections Workflow System] including. collection call / e-mail details, promise to pay (for performance, target and cash forecasting), dispute details, general requests and enquires.Create customer dunning letters automatically via ERP / [Collections Workflow System] and send electronically / print and dispatch to customersNeed to actively monitor and follow-up customers whose aging becomes severe.Prepare customer files for legal actionIdentify and recommend write off (or write back of credit balances) for uncollectable debt where appropriateObtained payment details and help in allocation of the payments by coordinating with the Accounts Receivables, to avoid accumulation of Unallocated and unidentified cash received.Receive and validate credit assessment requests for existing & new customersMonitor existing customer and portfolio credit riskApply cash remittances & credits/ adjustmentsMatch related debits & credits within A/R ledger, in accordance with the agreed rules and proceduresIdentify short payments/deductions made by the customer from remittances and raise required transactions in ERP to reflect short paymentsContact customers for missing or incomplete remittance detail in order to allocate customer paymentsApply discounts for direct deposit (DD) payments and/or penalties for non-DDProcess payment rejections (e.g., returned cheques, unpaid direct debits, rejected credit card payments) and raise appropriate adjustments on the A/R ledger resulting from the rejected payment Qualifications Main Requirements 4+ years accounting experience in a multinational environment3 years of experience in OTCPrior experience in Workday or similar ERP Desired Skills & Abilities Strong skills in MS Office Suite specifically Excel and WordExcellent Voice & Communication skillsWork with high volume in a systematic wayWith positive attitude, a team playerQuick learner and can work under pressureHigh degree of integrity, both personally and professionallyUnderstand and deliver on agreed SLA's and KPI's - highlight potential risks in advance and ensure all compliance and controls are being metAbility to drive projects & achieving monthly SLAsExperience in Transitioning / Setting up Accounting Processes in Shared Service Delivery ModelTeam management skills an advantage Education Requirements Bachelor of Commerce [B. Com (Hons)] or Any degree specialization in Accounts, MBA, M. Com, CA If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.