OTC Collections - Process Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer - Accounts Receivables Collections/Disputes and Credit Management Process

In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Collections/Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various Finance stakeholders and Customers to resolve any outstanding invoice related issues to enable payment on time

Responsibilities

• Based on the established Collections Strategy, you are required to follow up and collect on past due invoices for assigned set of Customer accounts, send statement of account, email invoices copies, request back up support and resolve disputes on account. • Follow up on customer disputes, customer queries and analyse disputes. • Working between departments to get a resolution and communicate effectively with customers • Research partial payments, invalid deductions, unallocated cash and open credit memos on customer accounts • Perform account reconciliations to ensure payments and credit memos are applied to the correct invoices and work with Cash Applications to rectify any errors in postings • Deliver quality customer service by researching and responding to all internal & external partners inquiries within the agreed threshold • Participate in portfolio reviews, share with managers the current updates on assigned portfolio to track the progress on aged debt, disputes, unallocated cash and credit memos, any bottlenecks, help needed and participate in the regular governance agreed with . • Ensure meeting the past due, collections targets assigned as per the portfolio • Respond to escalations, coordinate with manager for next level escalation through proper documentation and necessary back ups • Provide support on any specific reporting activities within or towards the month end • Assist Sales team with the queries/tickets raised on ServiceNow and SharePoint related to credit holds, customer modifications, invoice, payment queries, unallocated cash, credit memos, refunds, credit and rebill, etc. • For credit enhancement/hold related requests, do proper due diligence in line with the agreed and established process and present findings to the management to take appropriate action. • Support at the month end on invoice status including but not limited to invoice consolidation, running reports for the flagged customers. • Should be able to conduct credit assessments for new account requests as well for existing customer and update AX • Review the orders on hold, identify the reason, work towards it and communicate to sales and customers with reasons clarify what mean by orders on hold? Team must update the sales & customer for the orders which are on hold due to non payment of invoices/ Insufficient credit limit • Perform credit check for existing customers using tools that may include but not limited to D&B, online research, financial statement review, etc. and inform Sales if customer is eligible for credit raise or not

Qualifications we seek in you!

• Bachelors degree in commerce or equivalent • Relevant Prior work experience • You are required to work in US time zone • ERP experience of Microsoft AX, Oracle, Salesforce, SAP • Experience with AR System of Engagement (SOE) such as Blackline, High Radius, Get Paid. • Proficiency in using MS office applications such as Word, Excel, PowerPoint. • Excellent written and verbal communication skills • Ability to learn fast, absorb knowledge and apply newly learned information • Ability to work effectively within all levels of an organization, both internally and externally • Ability to work both individually and in a team environment • Ability to think creatively and find solutions to issues • Detail oriented with the ability to multitask and complete tasks with efficiency and accuracy • Ability to self-manage, take the initiative and escalate to the supervisors as needed • Effective follow up skills to maintain a healthy relationship

Preferred Qualifications/ Skills