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Contactx Resource Management
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OTC / B2B Collections( US SHIFT)-Hyderabad- Mega Drive- Collections

OTC / B2B Collections( US SHIFT)-Hyderabad- Mega Drive- Collections

Contactx Resource Management

4 - 9 years

4 - 6 Lacs

hyderabad

Posted:None| Platform:

Apply

Skills Required

b2b b2c collections otc collection b2b collection us shift order to cash order to cash collection collections process us shit

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Location HYDEARABAD

-maheshwari@contactxindia.com / ia@contactxindia.com

Contact- 8273693648 / 9412501851

B. Com preferred
Deep Domain knowledge on OTC processes (Billing, Cash & Collections)
Excellent Analytical & Communication skills.

JD-

Coach and mentor team supervisors.
Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels).
Drive Continuous Improvement Initiatives
Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively
Set goals for the team and communicate goals on a regular basis
Coach & mentor people Motivating team with excellent touch
Leading calls with clients and other business functions
Preparation of dashboards and ability to understand current Business processes and suggest improvements
Manage Day to Day Operations & service delivery for a Team of 100+ employees, who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy.
Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies
Responsible for E2E contractual (SLAs, KPIs) & internal metrics, including billing & financials.

Preferred candidate profile

Perks and benefits

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