OTC / B2B Collections( US SHIFT)-Hyderabad- Mega Drive- Collections Contactx Resource Management

4.0 - 9.0 years

4 - 6 Lacs

hyderabad

Work from Office

Role & responsibilities Location HYDEARABAD 4+ yrs into B2B/ B2C Collections in international markets call On: email -maheshwari@contactxindia.com / ia@contactxindia.com Contact- 8273693648 / 9412501851 B. Com preferred Deep Domain knowledge on OTC processes (Billing, Cash & Collections) Excellent Analytical & Communication skills. JD- Coach and mentor team supervisors. Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels). Drive Continuous Improvement Initiatives Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand cust...

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