ORM Executive

About Us:

MullenLowe Lintas is one of India’s most respected advertising agencies, known for delivering high-impact creative campaigns for leading consumer brands across industries. We are part of the global MullenLowe Group, and our work spans mainline, digital, and integrated marketing solutions.

About the Role:

Online Reputation Management (ORM) Executive

Roles and Responsibilities:

• Monitor brand mentions, conversations, and consumer sentiment across social media, forums, and review sites
• Respond to comments, messages, and reviews across platforms including Instagram, Facebook, Twitter, YouTube, LinkedIn, Google Reviews, Quora, and Reddit
• Create and maintain response matrices and tone-of-voice guidelines for clients
• Identify and escalate potential crises or reputation risks in a timely and structured manner
• Collaborate with creative and account teams to ensure timely, relevant, and brand-aligned responses
• Generate sentiment analysis and conversation reports (daily, weekly, and monthly) with actionable insights
• Track trending topics and viral moments to advise brands on engagement strategies
• Maintain logs of frequently asked questions and recurring customer feedback to aid brand and CX teams

Requirements:

• 6 months to 3 years of experience in online reputation management, social listening, or digital customer service (agency background preferred)
• Excellent command of written English with the ability to adapt tone across different brands
• Proficiency in ORM tools like Sprinklr, Brandwatch, Hootsuite, or similar platforms
• Strong attention to detail, organizational skills, and ability to multitask across clients
• Calm under pressure and responsive during high-volume or high-visibility moments
• Awareness of digital trends, meme culture, and internet formats is a plus
• Experience handling consumer brands (Alcobev, FMCG, Auto, Tech, etc.) is an added advantage

If this sounds like your next move, we’d love to hear from you.

shanice.quadros@mullenlowelintas.in