Order to Cash Operations Senior Analyst

Skill required: Order to Cash - Credit Management & Assessment
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Assess new customer credit risk, extend customer credit, monitor existing customer and portfolio credit risk.
What are we looking for? • Lead and supervise the daily operation on OTC process • Daily operational performance management and meet targets including Service Level Agreements with client; • Achieve client’s Service Satisfaction at the level of client’s management and also end-users; • Facilitate the operational Change Request (CR) process; • Build team succession and make it effectively; • Provide a holistic view of service delivery to the client; • Act as a clear escalation route to the client for service related issues and facilitate resolution of issues • Support Ad Hoc contractual projects for the client in line with the nominated project team; • Initiate and own continuous improvement projects within area of his/her responsibility; • Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit • Lead and supervise the daily operation on OTC process • Daily operational performance management and meet targets including Service Level Agreements with client; • Achieve client’s Service Satisfaction at the level of client’s management and also end-users; • Facilitate the operational Change Request (CR) process; • Build team succession and make it effectively; • Provide a holistic view of service delivery to the client; • Act as a clear escalation route to the client for service related issues and facilitate resolution of issues • Support Ad Hoc contractual projects for the client in line with the nominated project team; • Initiate and own continuous improvement projects within area of his/her responsibility; • Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts