Order Processing Specialist

Order processing Specialist

Job Summary:

The Order Processing Specialist is tasked with managing and overseeing the entire

order processing cycle, ensuring the timely and accurate handling of both sales and

purchase orders. This role requires close collaboration with internal verticals such as

sales, logistics and finance, as well as external partners like customers and suppliers.

Additionally, the specialist will lead initiatives to improve processes, resolve order-

related issue and build strong relationships with both internal and external

stakeholders.

Key Responsibilities:

• Receive, review and accurately process all types of orders with strong attention to detail.

• Coordinate with Sales, Logistics, and Finance to ensure timely and compliant

order processing and fulfillment.

• Ensure correct payment terms (Open Credit / LC / PDC / Advance / SCF) are selected as

per approved credit guidelines.

• Manage order amendments, cancellations, and resolve discrepancies or

delays promptly.

• Ensure all required documents and instructions are included in purchase orders

and uploaded in the workflow.

• Verify customer/supplier trade licenses, commercial registrations and VAT

certificates before processing.

• Issue purchase orders within 8 working hours of sales order creation.

• Maintain accurate records of all transactions in the ERP system, including supplier

P.O. Box: 115344, Office 204, Al Abbas Building 2, Khalid Bin Waleed Street, Burdubai, Dubai.

www.thepurplepatch.ae.creation and order status updates.

• Foster positive communication with internal and external stakeholders and aim for

zero customer complaints.

• Periodically review orders and remove long-pending or inactive entries in a timely manner.

Skills, Competencies and Attributes

• Candidates should have 2–3 years of experience in procurement and order processing

documentation, with proficiency in systems and data entry.

• Candidate must be familiar with Incoterms, international payment terms, shipping terms

(liner terms and other notations), shipment modes and related documentary requirements,

along with basic knowledge of VAT and other taxes.

• The role requires the ability to understand customer order and supplier offer terms, as well

as contract and agreement conditions and their associated risks.

• Strong accuracy, timeliness in handling documentation and good interpersonal skills are

essential.

• Candidates should be well-organized, adaptable, and capable of prioritizing tasks effectively

while demonstrating strong problem-solving abilities.

• Dependability, adherence to policies and regulations, and a solid work ethic are key

expectations.

• A commitment to continuous learning and responsibility in fulfilling obligations is required.

Ǫualifications:

A bachelor's degree (preferably B.com), business administration, supply chain management,

logistics, procurement or a related field is preferred. Professional Certification in supply chain

management such as CPSM, CSCP, CPIM, CPP, Order Fulfillment Specialist Certification and

Customer Order

Specialist Certification will be an added advantage.

Work Location: Kochi