Order Processing Specialist

Job Summary:

The Order Processing Executive is responsible for efficiently managing the end-to-end process of customer orders, ensuring accuracy, timeliness, and seamless coordination with internal departments such as warehouse, logistics, and customer service. The role plays a critical part in maintaining customer satisfaction by ensuring orders are fulfilled accurately and promptly.

Key Responsibilities:

• Receive and process customer orders through ERP, e-commerce platforms, or manual entries.
• Validate and verify order details including pricing, availability, and delivery schedules.
• Coordinate with inventory and warehouse teams to ensure stock availability and timely dispatch.
• Communicate with logistics partners to arrange pickups, track shipments, and resolve delivery issues.
• Monitor order status and proactively update customers on delays or changes.
• Resolve order-related queries, complaints, and discrepancies efficiently.
• Prepare and maintain accurate records of orders, invoices, and dispatches.
• Collaborate with the customer service team to provide a seamless order experience.
• Identify and escalate recurring issues to the appropriate departments for resolution.
• Generate daily/weekly/monthly reports related to order status, delays, and fulfilment rates.

Key Requirements:

Education: Graduate in any discipline

Experience: 23 years in order processing, logistics, or a similar role in retail/e-commerce

Technical Skills:

• Proficiency in MS Excel and order processing software (e.g., SAP, Oracle, Tally, Zoho, etc.)
• Familiarity with e-commerce platforms like Shopify, Magento, or marketplaces like Amazon, Ajio, Nykaa, Myntra, etc

Soft Skills:

• Strong attention to detail and accuracy
• Excellent communication and coordination skills
• Problem-solving and multitasking abilities
• Customer-focused attitude

Key Performance Indicators (KPIs):

• Order accuracy rate
• Customer complaint resolution rate
• On-time dispatch rate
• Order processing turnaround time (TAT)
• Inventory mismatch incidents
• Reduction in order cancellations due to processing errors