Order Processing Specialist

Job Description

The Order Processing Executive will be responsible for handling end-to-end order management on e-commerce platforms such as Amazon, Flipkart, and others. The role includes processing daily orders, coordinating with logistics partners, ensuring timely dispatch, managing returns, and maintaining accurate inventory records.

Roles & Responsibilities

• Process daily orders received from Amazon, Flipkart, and other marketplaces.
• Coordinate with warehouse/packing team for timely order picking, packing, and dispatch.
• Generate shipping labels and ensure correct courier allocation.
• Track shipments and ensure on-time delivery.
• Handle order-related issues such as delays, cancellations, and replacement requests.
• Manage returns (RTO/RTV) and update system records accordingly.
• Maintain accurate inventory levels and update stock on marketplaces.
• Communicate with logistics partners for pickup schedules and delivery issues.
• Update order status and ensure error-free operations.
• Prepare daily/weekly order and dispatch reports.
• Ensure compliance with Amazon and Flipkart operational guidelines.

Skills & Requirements

• Prior experience in e-commerce order processing preferred.
• Basic knowledge of Amazon Seller Central / Flipkart Seller Hub.
• Strong attention to detail and accuracy.
• Good communication and coordination skills.
• Ability to work with MS Excel and maintain reports.
• Problem-solving skills and ability to handle operational challenges.
• Ability to work in a fast-paced environment.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person