Job Description

Job Description As an Order Management Specialist, you will handle customer order intake, ensuring accurate product ordering (HW, SW, services) and initiating tasks like purchase orders, sales orders, invoices, and delivery notes. You will support procurement, distribution, invoice validation, and cash collection, resolving disputes when needed. Additionally, you will provide informal guidance to new team members. How You Will Contribute And What You Will Learn Coordinate and validate customer order intake. Manage ordering of products (HW, SW, and services). Trigger task creation for transactions like purchase orders, sales orders, and invoices, ensuring timely completion. Support procurement execution, including demand capture, purchasing, goods receipt, and invoice verification. Assist in distribution execution by planning transportation and verifying freight costs and invoices. Help coordinate and validate customer invoices. Support the cash collection process, including managing documentary remittances and resolving disputes. Provide informal guidance to new team members on procedures and tasks. Key Skills And Experience You have: 6+ years of relevant experience. Strong understanding of customer order intake and validation processes for hardware (HW), software (SW), and services. Proficiency in managing purchase orders, sales orders, invoices, delivery notes, and letters of credit. Experience coordinating procurement and distribution processes, including demand capture, purchasing, goods receipt, and freight cost verification. Ability to monitor and ensure timely completion of transaction-related tasks. Excellent problem-solving and conflict resolution skills for handling customer disputes effectively. It would be nice if you also had: Skilled in validating customer invoices and supporting cash collection, including managing remittances and resolving disputes. Strong communication skills for liaising with internal teams, customers, and suppliers. Ability to provide guidance and support to new team members, ensuring adherence to procedures and task execution. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. About The Team The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. Show more Show less