Order Coordinator

Role Overview: You will be responsible for supporting the internal light-duty sales team and warehouse teams with order fulfillment. Your main duties will include serving as the main customer service contact for internal inquiries, coordinating with the warehouse kit department, addressing inventory discrepancies, and ensuring proper communication between the sales and warehouse teams. Key Responsibilities: - Serve as the main customer service contact for internal questions regarding order status within the sales and warehouse teams - Proactively follow up on any customer shipments that are due to lost inventory, inaccurate inventory, or system discrepancies - Coordinate with warehouse kit department on kits that need to be made and any components that show stock in ERP, but not WMS - Responsible for putting orders on hold, revising or voiding all orders (ensuring orders are also voided in ERP AND WMS) - Address inventory adjustments due to system discrepancies with warehouse leads - Follow up and coordinate release of future-dated orders and backorders (that are on a do-not-ship list) with internal sales rep - Address accidental shipping overages that need to be billed and communicate needed inventory adjustments (do-not-ship billing overages) - In coordination with sales rep, place dropship orders out of non-company warehouses if it is out of stock or if an item is non-stock - Determine reason code behind orders that did not ship, that should have - Ensure orders that should have shipped but didn't, are communicated properly to the warehouse and sales teams - Stay current on all service policies, procedures, and training updates - Complete other duties as assigned Qualification Required: - Highly skilled in and dedicated to customer service - Strong interpersonal skills including verbal and written communication - Strong project management and problem-solving skills - Excellent organizational skills, extremely detail-oriented with attention to accuracy - Ability to apply a common-sense understanding to carry out details - Ability to work independently and with a team - Proficiency with Microsoft Office programs including Outlook, Excel, and Word - Ability to manage multiple responsibilities - Self-starter and willingness to learn new processes and procedures,