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Order Confirmation Executive

0 - 5 years

0 Lacs

Gurgaon Kty., Gurugram, Haryana

Posted:2 weeks ago| Platform: Indeed logo

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Skills Required

dropshipping enablement sourcing logistics shipping spectrum report verification communication retention management resolve service crm

Work Mode

On-site

Job Type

Full Time

Job Description

Job Information

    Date Opened

    29/07/2025

    Job Type

    Full time

    Industry

    E-commerce

    Work Experience

    0-1 year

    City

    Gurgaon Kty.

    Province

    Haryana

    Country

    India

    Postal Code

    122001
About Vfulfill :- vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers
wherein they can dropship in India & US without having to source, stock or even deliver products to
their end customer. We have partnered with leading sourcing & logistics companies like FedEx,
BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about
sourcing, shipping, cash collection or managing returns, and instead they focus on the things which
matter – like getting orders on their stores and growing their business to unimaginable heights.
For more information visit :- https://vfulfill.io/
About the Position:
  • Job Title : Order Confirmation Executive
  • Domain Expertise: Operations
  • Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102
  • Report to :This is an individual contributor role and position will report to Operations
Head.
  • Working Days: 6 days (Monday- Saturday)

Job Summary:
The Order Confirmation Executive will be responsible for handling customer interactions, including order
verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures
smooth communication between customers, partners (eCommerce store owners), and the operations
team to achieve conversion and retention targets.
Key Responsibilities:
  • Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
  • Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
resolve non-delivery issues.
  • Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
prospective customers.
  • Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
by providing product information and incentives.
  • Customer Experience and Satisfaction: Deliver excellent customer service by addressing
inquiries efficiently and professionally.


Requirements


Qualifications & Skills:
  • Education: Bachelor’s degree in any field.
  • Experience: 3-5 years of experience in Sales or Customer Service.

Skills:
  • Customer service and order management
  • Strong communication and problem-solving skills
  • Sales conversion and attention to detail
  • Proficiency in CRM tools
  • Interpersonal skills and time management

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